Thank you everyone for your suggestions. Our web developers are looking at the V 1.0 beta of liberum.
We have been looking though their forums, but it seem like they haven't been maintained for awhile because they have a sql error about full logs. For the people here that use it. Do you know of another why to get support? Because this is so off topic, please contact me off list. Thank you jb -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael Wassell Sent: Tuesday, November 02, 2004 11:01 AM To: [EMAIL PROTECTED] Subject: RE: [ActiveDir] OT: helpdesk software Liberum is a nice, free alternative if open-source is an option, although production on the project has slowed quite a bit over these past few months the software is still very functional and does meet all of the requirements that you mentioned. http://www.liberum.org/ -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jason Benway Sent: Tuesday, November 02, 2004 10:19 AM To: '[EMAIL PROTECTED]' Subject: [ActiveDir] OT: helpdesk software I'm looking into helpdesk software. I need integration into active directory, a web interface, and the biggest issue. I want to be able to use email to open and track the tickets. I want the user to be able to send an email to an internal email address, the tech replies to the email which gets sent back to the helpdesk app. The tech and the user can continue to use email to correspond back and forth. Each time the emails pass though the helpdesk software and the thread is tracked so it can be viewed in the helpdesk app. Anyone seen/use anything like this? Thanks,jb List info : http://www.activedir.org/mail_list.htm List FAQ : http://www.activedir.org/list_faq.htm List archive: http://www.mail-archive.com/activedir%40mail.activedir.org/ List info : http://www.activedir.org/mail_list.htm List FAQ : http://www.activedir.org/list_faq.htm List archive: http://www.mail-archive.com/activedir%40mail.activedir.org/ List info : http://www.activedir.org/mail_list.htm List FAQ : http://www.activedir.org/list_faq.htm List archive: http://www.mail-archive.com/activedir%40mail.activedir.org/
