[ActiveDir] Outlook/Exchange Issue

[Dan DeStefano]

I have a frustrating problem: We have a W2k AD domain with 3 sites and 5 subnets – 3 bound to our HQ site and one each bound to our other two sites. These sites are connected by persistent VPN connections using our Nokia Checkpoint firewalls – two of our sites have dedicated T3 connections and the other site has a dedicated T1.Each site has a GC. I recently configured a laptop here in our main site for a user in our LA site. The laptop has a wired and wireless connection, however, our only site with wireless access is our main site – but since the user travels between sites periodically I configured the wireless connection as well. I installed Office 2000 from an administrative installation point at this site and configured Outlook to connect to our sole Exchange server here at our main site. I also set up the user’s Outlook profile from this site, connected to our Exchange server, synchronized the user’s mailbox (I set up Outlook in cached mode) and all worked well. After shipping the laptop to the user at the remote site, I got a call from the user. Outlook hangs after opening and gives me the “Not Responding” even after leaving it alone for 10+minutes. One of the other techs here is working on the problem and he tried repairing the Office installation, disabling the wireless connection, reinstalling Outlook, tried creating a new user profile, but nothing has been successful so far.   Has anyone experienced this before? If I have left out any info, please let me know and I will provide it.     Dan DeStefano