Greetings, Brain Trust:
I've been troubleshooting a VPN access problem for about two days now
and have almost scratched a groove in my head - this one's a puzzler.
My boss has an IBM Lenovo T60 laptop that has the Cisco VPN client
software loaded into it. It was working just fine up until the third
week of December, allowing her to use Dialup to get into our HQ domain
from her house. When the logins failed, I thought it was due to crappy
dialup connection, since noise in the link will cause the VPN tunnel to
go down.
However, I just got her link at her house to go on wireless, and it
works just spiffy (11M up/down), and she still can't log on to the
domain with the VPN software. The connection works just fine, she can
browse with no problem. OWA works just fine.
Here's some of the troubleshooting I've done:
1) reloaded the VPN software.
2) Tried to have her log on from another machine.
3) Changed the Group authentication (made a new one) just for her.
Nothing seems to work. She logs in to the domain normally from her desk
at work using either the wireless in the laptop, or via the Ethernet
connection. Anybody else can use her laptop to get in via the VPN, so
it's not the drivers or hardware. Her problem is replicated from
ANYBODY's laptop utilizing the VPN software. It's got to be her
account, which is why I think it's something screwed up in AD.
When I monitor her attempts to log into the VPN concentrator (a Cisco
3000), sometimes it says the IKE isn't working, sometimes it says
there's no domain ("domain = {not specified}"), sometimes it never talks
to the 3000 at all (according to the log and the way it comes right back
with the username/password request).
Want to get even more confused? This problem started when she attempted
to change her password back to what it was - she went through the AD
administration on the primary AD box and got some kind of error. Ever
since then, things just ain't the same. I think something got scrambled
in her account. We tried disabling her account for 5 minutes and then
re-enabling, but nothing's worked.
Where should I look to see if something's amiss? I'm kinda stumped.
Steve Egan
Systems/Network Engineer
