Hi, We start with this overall view of accounts - http://wwwp.oakland.edu/uts/common-good-core-resources/policies/#accounts
>From there, we have a documented process to request access as a Third Party (someone other than the provider and account owner): Third Party Access to an account is allowed only under specific circumstances and within policy guidelines. The process for requesting and handling third party access are Third Party Access Procedures <https://kb.oakland.edu/uts/Procedure_for_Third_Party_Account_Access>. The document is here: https://kb.oakland.edu/uts/Procedure_for_Third_Party_Account_Access We carefully review any material. For example, we've had family members of deceased faculty request email access, but they cannot have any student material from that access due to FERPA. So there's a lot of review and control. We typically ask "What are you looking for?" and then isolate the material to that (like "any mail with the word "insurance"). We have not accepted a directive concept as we still believe that we are providing these accounts for university business and educational reasons. These are not accounts that an individual decides to seek out, but we direct use by policy. We've had this process since 2008 and it has worked very well for us. Theresa On Wed, Jul 1, 2015 at 7:54 PM, Wada, Kent <[email protected]> wrote: > Colleagues, has your institution articulated what you can/will/won’t do > when a request is made for access to a deceased employee’s email or other > information assets (e.g., by a spouse or the executor of the estate)? This > is hardly a new issue, I know, but has become more exigent as folks who are > savvy enough to be proactively concerned with the disposition of their > electronic information assets after death are wanting to write their wishes > into some kind of directive, and want to know how to write such a > directive. This has in turn has prompted many of the social media giants to > state what they will permit and how to ask for it – though there is wide > span in those stances, e.g.: > > > > · Google: Plan your digital afterlife with Inactive Account Manager > <http://googlepublicpolicy.blogspot.com/2013/04/plan-your-digital-afterlife-with.html> > (proactive) and Submit a request regarding a deceased user’s account > <http://Submit%20a%20request%20regarding%20a%20deceased%20user's%20account> > (reactive) > > · Microsoft next-of-kin process > <http://windows.microsoft.com/en-us/outlook/next-of-kin> > > · Report a deceased person > <https://www.facebook.com/help/408583372511972/> to Facebook > > · Options available when a Yahoo Account owner passes away > <https://help.yahoo.com/kb/SLN9112.html> > > > > (Then there’s a new cottage industry to help you be proactive in managing > all of your online accounts in these circumstances…) > > > > Of course, these companies have a simpler task because they generally have > a pure customer/service provider relationship, whereas our institutions > have great interested in such assets. Examples/thoughts/etc. all > appreciated, particularly if you offer guidance to faculty, staff, and/or > students about how to write such a directive or make such a request à la > Google. > > > > Thanks, > > > > -Kent > > > > -- > > Kent Wada > > UCLA Chief Privacy Officer > > Director, Strategic IT Policy > > http://kentwada.info > > ATTN: Please be aware that when you respond to an ACUPA-L e-mail, the > reply will be distributed to the ENTIRE list of members. If you do NOT want > to send an e-mail to everyone, please reply directly to the individual who > initiated the query (their e-mail address appears in the "From" line of > their original e-mail). > > If you wish to remove yourself from the ACUPA e-mail list, please go to > the following website and complete the form. We will remove you from the > list within 24 hours, during normal business hours. > > http://www.acupa.org/MembershipForm_Discontinue.html > > If you have questions about the ACUPA e-list, please contact Jamie Parris > at [email protected] > <[email protected]?subject=ACUPA%20e-list%20assistance> or > 607-255-6837. > > -- Theresa Rowe Chief Information Officer Oakland University
