Ahhh, the joy of IBM support! We are stuck in between the narrow IBM support silos.
TSM support sees that the db2 database isn't working after an upgrade test and sent the case to DB2 support. DB2 support says the database got a "already in use" error of some kind and wants to know what else is running. DB2 support has no idea what TSM is or that a TSM upgrade does. We need someone who knows TSM, the upgrade process, DB2 and all this on AIX. But IBM support is incapable of having someone who crosses their narrow boundaries. It seems our only way out is to either up this case to a Sev 1 or declare a CRITSIT and force IBM to get multiple areas involved. We are SO frustrated. Sometimes I wonder if the people inside IBM who use TSM have to use the same TSM support we do. Rick From: Rhodes, Richard L. Sent: Friday, June 10, 2016 10:59 AM To: 'ADSM: Dist Stor Manager' <ADSM-L@VM.MARIST.EDU> Subject: FW: v7 upgrade woes We've been testing . . . we tried walking all the upgrades: - brought up a 6.3.5 tsm db - tried upgrade to 7.1.4, it failed/hung (yup, responds like all our tests) - restored snapshots back to the 6.3.5 setup - tried upgrade v7.1 - WORKED, TSM comes up fine - tried upgrade to v7.1.1.1 - upg utility said there was nothing to upgrade! - tried upgrade to v7.3 - Upgrade worked, but TSM hangs on startup The v7.3 upgrade installed just fine and the upgrade utility ended. But when we try to start TSM it just sits there hung. While TSM is sitting there "hung" trying to come up, we do a "ps -ef | grep db2" and found that DB2 was NOT UP. (should have checked that sooner!) ps -ef | egrep -i "db2|dsm" tsmuser 12910806 14221316 0 10:26:23 pts/4 0:00 /opt/tivoli/tsm/server/bin/dsmserv -i /tsmdata/tsmsap1/config tsmuser 17432632 12910806 0 10:26:24 pts/4 0:00 db2set -i tsmuser DB2_PMODEL_SETTINGS root 19988546 1 0 09:55:59 - 0:00 /opt/tivoli/tsm/db2/bin/db2fmcd You can leave the TSM startup "hung" like this for hours and it never goes any further. We keep digging. Support sent us to the DB2 team, hopefully they can help. Rick From: Rhodes, Richard L. Sent: Tuesday, June 07, 2016 3:32 PM To: 'ADSM: Dist Stor Manager' <ADSM-L@VM.MARIST.EDU<mailto:ADSM-L@VM.MARIST.EDU>> Cc: Ake, Elizabeth K. <a...@firstenergycorp.com<mailto:a...@firstenergycorp.com>> Subject: v7 upgrade woes This is half plea for help and half rant (grrrrrr). For the past two months we've been trying to test a TSM v6.3.5 to v7.1.4/v7.1.5 upgrade . . . . and have completely failed! TSM v6.3.5 AIX 6100-09 upgrade to TSM v7.1.4 and/or v7.1.5 When we run the upgrade it runs to this status message: Installing: [(99%) com.tivoli.dsm.server.db2.DB2PostInstall ] Then it sits, doing nothing. AIX sees no db2 activity, no java activity, no nothing. It sits for hours! We've let it sit once for 13 hours (overnight) and the above message was still there. Eventually we kill it. We've tried: two separate AIX systems two separate TSM's (one 400gb db and one 100gb db) probably tried 8-10 upgrades, all failed Support had us try a DB2 standalone upgrade and it also never finished. We've worked with support and got nowhere. They have no idea what is happening, let alone any idea of how to figure out what is happening. They did find one issue - we have to install a base XLC runtime v13.1.0.0 before the v7 upgrade. Any thoughts are welcome. Rick ----------------------------------------- The information contained in this message is intended only for the personal and confidential use of the recipient(s) named above. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately, and delete the original message.