Call (888) IBM-MEDIA. I have had many 3575 tapes replaced. medai errors or broken
tapes. (Note: the last few times they "have to get approval" for total values over
$1000 (about 10 tapes). I guess the economy is having it's "effects"). I have never
gotten approval - never called/faxed back. Therefore I always request replacement of
9 tapes. They send you a Fax with RMA #, you send them the bad tapes. They generally
send out good new tapes the same day you call.
David B. Longo
System Administrator
Health First, Inc.
3300 Fiske Blvd.
Rockledge, FL 32955-4305
PH 321.434.5536
Pager 321.634.8230
Fax: 321.434.5525
[EMAIL PROTECTED]
>>> [EMAIL PROTECTED] 07/31/01 05:11PM >>>
%sm-ers...
Some months ago, there was a discussion where point of contact info was
given for a person or group within IBM where tape "warranty" issues could
be resolved. I have misplaced this information and need it. TSM has
recommended 21 tapes be removed from my tape library over the last year due
to excessive media errors which could not be repaired. I need to speak with
the IBM warranty person or group. If someone has this info, I would
appreciate you reposting it! I have a 3575L32 and use Magstar MP Fast
Access Linear Tape C-Foxmat XL 7GB tapes. I also hhave a few non-XL
C-Format tapes... Many thanks.
George Lesho
AFC Enterprises
"MMS <health-first.org>" made the following
annotations on 07/31/01 19:49:28
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