OK since I just went through this I would suggest that anyone that is on
current maintance for 4.X contact thier IBM inside sales rep to verify this
information but here is what I was directed to do.
Send and email to [EMAIL PROTECTED] with the following information:
Company name:
Address:
contact name:
Phone:
Customer number:
Proof No:
Components:
I too purchased the 3.7 part number that allowed for a free upgrade path to
4.1. I also spent 3 weeks tracking this information down and I was informed
by IBM Inside sales that as long as your maintance contract is up to date
and it is an upgrade within the same "version" (ie, 4.x) then it is a free
upgrade. If maintance is not up to date or you are upgrading outside your
licensed "version" (i.e., going from 3.x to 4.x) the it is cost. I sent the
EMail and received 4.2 in 2 days.
-----Original Message-----
From: Andrew Raibeck [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, July 31, 2001 5:03 PM
To: [EMAIL PROTECTED]
Subject: Re: Is TSM Ver. 4.2 a upgrade or maintenance release.
I *think* that you get a free upgrade within the first 12 months, but
please do not quote me on that. I would recommend that you contact your
Tivoli sales rep (or whomever you purchased TSM from) and check with them.
Or maybe someone else on this list knows the answer. But I have only vague
knowledge of how the sales contracts work.
Sorry I do not have better information.
Best regards,
Andy
Andy Raibeck
IBM Tivoli Systems
Tivoli Storage Manager Client Development
e-mail: [EMAIL PROTECTED]
"The only dumb question is the one that goes unasked."
"The command line is your friend"
Zlatko Krastev/ACIT <[EMAIL PROTECTED]>
Sent by: "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]>
07/31/2001 16:28
Please respond to "ADSM: Dist Stor Manager"
To: [EMAIL PROTECTED]
cc:
Subject: Re: Is TSM Ver. 4.2 a upgrade or maintenance
release.
Andy,
if a customer does have maintenance contract - first year after purchase
(of v4.1 in our case) or additionally paid for next years is he eligible
to
receive last version (here 4.2) without additional fees?
Zlatko Krastev
IT Consultant
Andrew Raibeck <[EMAIL PROTECTED]> on 31.07.2001 22:33:30
Please respond to "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
cc:
Subject: Re: Is TSM Ver. 4.2 a upgrade or maintenance release.
TSM version numbers are composed of four period-delimited numbers. The
numbers, read from left to right, represent (in order):
- Version
- Release
- PTF
- Patch (fixtest) level
Thus version 4.1.2.19 can be read as, "Version 4, Release 1, PTF 2, patch
level 19".
Whenever the server version or release numbers change, we're talking about
a chargeable upgrade. Whenever the PTF or patch level changes, we're
talking about non-chargeable maintenance.
Most of the standard backup-archive clients are not chargeable, even for a
version or release upgrade (i.e. you can download, install, and use the
4.2 Windows client, even if you are still using the 4.1 server).
Regards,
Andy
Andy Raibeck
IBM Tivoli Systems
Tivoli Storage Manager Client Development
e-mail: [EMAIL PROTECTED]
"The only dumb question is the one that goes unasked."
"The command line is your friend"
Doug Thorneycroft <[EMAIL PROTECTED]>
Sent by: "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]>
07/31/2001 11:54
Please respond to "ADSM: Dist Stor Manager"
To: [EMAIL PROTECTED]
cc:
Subject: Is TSM Ver. 4.2 a upgrade or maintenance release.
We are getting ready to upgrade our Window TSM server from
Ver 3.7.
When we purchased 3.7, we got the automatic upgrade to 4.1
Does anyone know if we can upgrade to 4.1, then apply the maintenance
release for Ver 4.2, or is 4.2 a new release requiring an upgrade fee?
Doug Thorneycroft
County Sanitation Districts of Los Angeles County
(562) 699-7411 Ext. 1058
FAX (562) 699-6756
[EMAIL PROTECTED]
