Hi, I would be interested in hearing from any Users/Organisations that utilise IBM 3466 NSM's and struggle to navigate through the necessary IBM support Teams.
As a user of NSM's I would expect, when raising a pmr, to have a single point of ownership of the problem, be it OS, hardware or TSM related. It has been common practice to be passed to one team who may say that the fault cannot be resolved by their team and thensuggest we raise another pmr with a different team!! Very frustrating I would be very interested to hear form anyone who has the same problem or has managed to find a solution. Many thanks
