Keith, Did you ever resolve this? If you're having a problem accessing the drives it could be a problem with Windows since TSM connects through Windows drivers to IBm drives (IBM drives are not supported natively by TSM).
On W2K check under Computer Management->Removable Storage->Physical Locations, you should see all your drives listed, check the property of each one and make sure it's enabled. Also under Device Manager check to see if each drive is there and there isn't a yellow <!> over the device. Make sure you have the correct driver loaded for the Firmware Level of the drive. Normally you have to update the Windwos driver after updating the hardware firmware. If all this checks out, delete the drives and library from TSM and re-setup library and drives for TSM. If you have any questions please let me know. john -----Original Message----- From: Keith Gourd [mailto:[EMAIL PROTECTED]] Sent: Wednesday, April 03, 2002 9:51 AM To: [EMAIL PROTECTED] Subject: Library I have a 3583 library connected through SCSI to a 4500R IBM server. I recently updated the firmware (22U0 on the drives and V2_72_12.lif) on the drives and the library. When I finished the library would not accept commands. I can query the drives and they are on-line and I can query the library. Does anyone have any suggestion on what the problem could be? TSM only sees two of my 6 drives, I have checked my connections. Thanks, ------------------------------ >>> John Underdown 03/27/02 08:41AM >>> Keith, Normaly you have to load new OS drivers after updating firmware, make sure you're using the latest Windows drivers for the drives, check the firmware CD for newer drivers. The drives are accessed through the OS, does Windows see the drives OK, also TSM might see these as new drives since the firmware has been updated, you may have to delete the old drives and re add them as new drives, use the TSM wizards to do this. john >>> <[EMAIL PROTECTED]> 03/27/02 08:29AM >>> John, I have upgraded all the firmware on the drives and the library. When I do a q driv in the command line I see all the drives but it tells me that they are off line. Do you have any suggestions? I have not upgraded the firmware on the SAN data gateway, Would that have anything to do with the drives not being online? Keith Gourd LAN Administrator
