Yes, we have this problem with all (six) of our 3581 autoloaders, and have
had it since we bought them 18 months ago.
The problem seems to be connected to certain LTO tapes, no matter if it's
IBM, Maxell or HP that made the tape. From a batch of 20 tapes I would say
that 2-4 tapes have this problem - at least.
We have reported this to IBM a couple of times, but it's damn hard
to convince a service technician about the problem when it gets "solved"
by replacing the tape with another one. But we're right now working our
way up in the IBM hierarchy to see if we can get any response to our
problems. From another IBM technician I've heard that there might be a
problem connected to damp on the wheels that moves the tape to/from its
slot, the tape skids so to speak. But I don't know...
For us it's very irregular, the same tape might get stuck during a backup
in the night, but work just fine when you try to audit the tape (for
example).
/Hans
-----Original Message-----
From: Bill Zehnder [mailto:[EMAIL PROTECTED]]
Sent: 12 June 2002 20:40
To: [EMAIL PROTECTED]
Subject: ANR8300E when trying to load an LTO tape
I recently installed server version 4.2.1.15 on AIX 4.3.3 (p660). The tape
system is a 3581 autoloader with 1 3580 (LTO) drive. Everything ran fine
for about a week then I started getting ANR8300E messages -
ANR8300E I/O error on library 3581LIB (OP=00006C03, CC=-1,
KEY=09, ASC=FF, ASCQ=29, SENSE=70.00.09.00.00.00.01.0A.0-
0.00.00.00.FF.29.00.00.00.00., Description=An
undetermined error has occurred). Refer to Appendix D in
the 'Messages' manual for recommended action.
The first error occurred trying to backup a storage pool. I was able to
reset the autoloader and drive, but now when just about any tape processing
runs, the tape gets stuck on the picker. I'm able to move the tape back to
its slot using tapeutil, but now checkin, label, audit library, all generate
the ANR8300E message. What's strange is I can audit an individual data
tape (tape gets mounted, read and dismounted properly), but when I run a
process like audit library, the first tape it tries to load (which happens
to be scratch) generates the 8300 message and the tape gets stuck on the
picker.
The firmware for the drive and autoloader were upgraded to the latest level
(as of about a month ago) before I installed TSM. Has anyone experienced
anything similar?
Thanks,
Bill Zehnder
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