Advice your customer to visit http://www.tivoli.com/support/maintenance. >From there he/she can order to receive the new version (if is not already). To complete the form the username/password for the secure part of the site are necessary (same ID which is to be used for support - searching through knowledge base, opening of PMRs, etc.). When form is filled it is checked by IBM/Tivoli and if the customer is eligible media&docs are shipped. I had even a case where customer administrator filled the form, got the package and later the scheduled shipment arrived so he got two copies.
Zlatko Krastev IT Consultant Please respond to "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]> Sent by: "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] cc: Subject: Is TSM upgrade from V4 to V5 free? Hi TSM'rs Am I correct in believing that if a customer purchased TSM 4.2.1 two months ago and they now want to upgrade to Version 5, that it is free? I was told this by one of our distributors who said the upgrade is free if done within 12 months of purchase. Is this correct? Rgds John
