Here in North Texas, we have been told that Iron Mountain no longer supports a third shift. Because of this our emergency response times have been drastically altered. We had been looking at doing multiple tape runs per day in order to shorten our risk window. This bit of news obviously threw a wrench into that.
I'm not at the contract negotiation level and I am not privy to all the details, but I would assume that a contract with Iron Mountain would include a guaranteed response time, 24 hours a day. I would also assume that one would nor normally enter into such a contract where one side could unilaterally change the conditions so drastically. Is anyone else seeing drastic changes in their vaulting arrangements from Iron Mountain? If you aren't using Iron Mountain, are there any other vaulting alternatives?
