> The procedures are undocumented and should be done only with the > assistance of support. > > What kind of run-around are you getting? It certainly should NOT be > because the problem client happens to be running 4.1, as the version > number is immaterial.
I called support Thursday afternoon and was told that someone would be calling back shortly. No one called in the several remaining hours of my workday. When I arrived Friday I found a voice mail message from a support person giving his direct number and asking me to call him there. I called, got his voice mail, and left a message requesting him to call back. He never called on Friday. I left another message Monday morning. When he had not called by mid-afternoon I called the main support number and was informed that I had not gotten a response because I had not called the main number to requeue after I get the message on Friday morning. In short, IBM gave me explicit instructions to do one thing and then blamed subsequent delays on my failure to do a completely different thing. I finally made contact with a support person this morning and got the problem fixed.
