Dear all,
We run into the following problem:
Bought 80 additional labeled LTO cartridges through IBM. Inserted the
cartridges into the library. BUT the library/picker is not able the get the
cartridges out of the slots nor the tape drives. Doing the procedure by
hand I found out, that I need to apply allot of force.
I opened a hardware call. IBM guy showed up, updated microcode on library
and drives. The guy told me that the problems with the cartridges are our
business - not his or IBM's. I responded back that both the library and the
cartridges are from IBM! - no good :-(.
Has anyone out there experienced similar problems? How were the problems
solved?
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Timo Kilchenmann E-Mail [EMAIL PROTECTED]
Phone +41 1 843 34 91 (direct)
Bechtle Data AG or +41 1 843 32 32
Bahnstrasse 58/60 Telefax +41 1 843 34 24
CH-8105 Regensdorf Mobile +41 79 417 43 55
Switzerland http://www.bechtle-data.ch
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