Yes Timo, we did. IBM had to replace all the plastic slots in 2 of the
library frames. Problem disapeared, they were too small (a little bit),
Ren� LAMBELET
NESTEC SA
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Central Support Center
Information Technology
Av. Nestl� 55 CH-1800 Vevey (Switzerland)
t�l +41 (0)21 924 35 43 fax +41 (0)21 703 30 17 local
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-----Original Message-----
From: Kilchenmann Timo [mailto:[EMAIL PROTECTED]]
Sent: Wednesday,29. January 2003 09:54
To: [EMAIL PROTECTED]
Subject: Problems with IBM 3584-L32 library with IBM prelabeld LTO
cartridges
Dear all,
We run into the following problem:
Bought 80 additional labeled LTO cartridges through IBM. Inserted the
cartridges into the library. BUT the library/picker is not able the get the
cartridges out of the slots nor the tape drives. Doing the procedure by
hand I found out, that I need to apply allot of force.
I opened a hardware call. IBM guy showed up, updated microcode on library
and drives. The guy told me that the problems with the cartridges are our
business - not his or IBM's. I responded back that both the library and the
cartridges are from IBM! - no good :-(.
Has anyone out there experienced similar problems? How were the problems
solved?
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Timo Kilchenmann E-Mail [EMAIL PROTECTED]
Phone +41 1 843 34 91 (direct)
Bechtle Data AG or +41 1 843 32 32
Bahnstrasse 58/60 Telefax +41 1 843 34 24
CH-8105 Regensdorf Mobile +41 79 417 43 55
Switzerland http://www.bechtle-data.ch
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