Well, we have a support contract with IBM but I can only recall calling TSM support on one occassion in the last several years, in large part because of this list.
The list also provides info that is very helpful, but you could not obtain from support because it is not directly tied into a defect. >>> [EMAIL PROTECTED] 07/24/03 11:28AM >>> I think we forget that Andy monitors the list voluntarily, and we should be thankful for that and his authoritative answers. This has great value to us and to IBM in circumventing support calls. However, if we _expect_ IBM to assign other people to monitor the list as a part of their job description, we should expect to pay for that service. IBM is in business. Because some of us pay for that service in another fashion, that's the place we have a right to expect an answer from a qualified engineer that works on a particular portion of the code. If we could prove a cost savings to IBM through list participation of employees, they might be more willing to assign people to monitor the list - I don't know how to quantify that. Within the list, it's a privilege, not a requirement. While I agree that it would be nice, Flemming, I think we have to remember to be thankful for what we're getting for free already. Everyone should send an email to Andy's boss today. Bill Smoldt STORServer, Inc. -----Original Message----- From: ADSM: Dist Stor Manager [mailto:[EMAIL PROTECTED] Behalf Of Flemming Hougaard Sent: Thursday, July 24, 2003 8:22 AM To: [EMAIL PROTECTED] Subject: Wouldn't it be nice... There can be no doubt, that we all appreciate the effort Andy Raibeck from Tivoli contributes to this mailinglist! However it's my belief, that Andy is mostly involved in TSM for Microsoft - even though he has been answering some questions related to Novell... But wouldn't it be nice to have some guys, or gals, from Tivoli there are involved in the TSM for NetWare development to look this mailinglist over? There are some people in here, that are extremely reliable when it comes to answering questions related to Novell - thanks for that... but still I see a lot of these questions related to Novell that remain unanswered! So wouldn't it be nice... Regards Flemming
