Hello, I have one client who's backup takes forever. It starts the backup, but it's losing and reopening the session all the time. I opened pmr with tech support around two months ago, and after exchanging so many e-mails with them they told me I have a NETWORK PROBLEM, and I have to involve network group with sniffer. This answer I heard couple of times already. When they don't know what to do they say: "You have a network problem". When you ask them what to look for in network analysis they say we are not network debugging company.
Client: Win NT4 Server ; TSM Client 5.1.6.0 Server: Win 2000 Server; TSM Server 5.1.7.2 Backup over WAN (Internet); Firewall on both sides; On my side (TSM Server; opened only port1500-works with all other clients; on his side NOT SURE?? ) Schedule running in Polling mode - Client contacts server Already tried to change network card from Auto negotiation to 100 full-duplex; increased commtimeout to 120s and idletimeout to 20min Tried to install TSM Client to one of the laptops in his office-same problem; so I do believe it is network problem; BUT WHAT?????? By the way, this client doesn't complain about any other network related issues. I suspect it has to do something with firewall on his side????? This is a part of e-mail from tech support: Hello Joe, I have reviewed your data... dsmerror.log: ANS1006E TCP/IP write error on socket = 668, errno = 10054, reason : Unknown error sessSendVerb: Error sending Verb, rc: -50 ANS1006E TCP/IP write error on socket = 668, errno = 10054, reason : Unknown error ANS1809W Session is lost; initializing session reopen procedure. ANS1809W Session is lost; initializing session reopen procedure. ANS1810E TSM session has been reestablished. ............................ dsmsched.log: Retry # 1 Normal File--> 8,920,390 \\<servername>\d $\Userdata\AcroReader51_ENU.exe ** Unsuccessful ** ANS1809W Session is lost; initializing session reopen procedure. successful ............................... tracefile: TcpFlush: error 10054 during send. ANS1006E TCP/IP write error on socket = 668, errno = 10054, reason : Unknown error Send Verb: 08/26/2003 23:10:53.375 [511] : session.cpp (2376): ...error sessSendVerb: Error sending Verb, rc: -50 ...... >From the above info, you are definatly experiencing a Network related problem as you can see from the above info, we are trying to send the data and we loose our TCPIP windows which results in the error: The problem could be with any of the following: > Network Traffic Flow. > TSM Client Network Card. > TCPIP protoco Joe Crnjanski Infinity Network Solutions Inc. Phone: 416-235-0931 x26 Fax: 416-235-0265 Web: www.infinitynetwork.com
