Hi. I upgraded my TSM server to 5.3.0.0 - worked just fine. Then I started installing the ISC but my PC crashed at about 15% into the install due to other stuff running. I had to power off/power on then tried to reinstall the ISC. I am getting a message stating that
- An error occurred and product installation failed. Look at the log file C:\Program Files\IBM\ISC\log.txt for details.
- An error occurred and product uninstallation failed. Look at the log file C:\Program Files\IBM\ISC\log.txt for details.
So, I cannot uninstall or re-install - is there an option to force an uninstall or reinstall? I have attached the log file for anyone to help.
Thanks.
Joerg Pohlmann
604-535-0452
(Dec 19, 2004 11:14:42 PM), Install, ACProductAction, err, An error occurred
and product installation failed. Look at the log file C:\Program
Files\IBM\ISC\log.txt for details.
(Dec 19, 2004 11:14:42 PM), Install, ACProductAction, err, ProductException:
(error code = 9; message="Integrated Solution Runtime Installation failed. See
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\ISCRuntimeInstall.log for details.")
STACK_TRACE: 12
ProductException: (error code = 9; message="Integrated Solution Runtime
Installation failed. See
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\ISCRuntimeInstall.log for details.")
at ACProductAction.install(ACProductAction.java:357)
at
com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(PureJavaProductServiceImpl.java:1916)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(PureJavaProductServiceImpl.java:5195)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:369)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
at
com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
at java.lang.Thread.run(Unknown Source)
(Dec 19, 2004 11:15:06 PM), Install,
com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct,
err, An error occurred and product uninstallation failed. Look at the log
file C:\Program Files\IBM\ISC\log.txt for details.
(Dec 19, 2004 11:15:06 PM), Install, ACProductAction, err, ProductException:
(error code = 1; message="Uninstall failed. "C:\Program
Files\IBM\ISC/_jvm/bin/java" -cp "C:\Program
Files\IBM\ISC/_uninst/uninstall.jar" run -silent -W
uUninstallProductConfig.productID="TSM5300" -W
UninstallAdminConfig.adminUser="iscadmin" -W
UninstallAdminConfig.adminPass="iscadmin"")
STACK_TRACE: 12
ProductException: (error code = 1; message="Uninstall failed. "C:\Program
Files\IBM\ISC/_jvm/bin/java" -cp "C:\Program
Files\IBM\ISC/_uninst/uninstall.jar" run -silent -W
uUninstallProductConfig.productID="TSM5300" -W
UninstallAdminConfig.adminUser="iscadmin" -W
UninstallAdminConfig.adminPass="iscadmin"")
at ACProductAction.uninstall(ACProductAction.java:406)
at
com.installshield.product.service.product.PureJavaProductServiceImpl.uninstallProductAction(PureJavaProductServiceImpl.java:1947)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.processActionsFailed(PureJavaProductServiceImpl.java:5138)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:374)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
at
com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
at
com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
at
com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
at java.lang.Thread.run(Unknown Source)
