We did some TSM work over the weekend. We ran into a problem and needed IBM help. I opened a PMR via the web/ESR. I got a call back about 30-40m later. The support person told me something very interesting - if you need help over the weekend DO NOT open the case on the web - CALL IT IN. He said that no one monitors the WEB/ESR entered tickets over the weekend. He had just happened to look at the system and saw my ticket and responded!
I didn't know this and thought I should share it. Rick ----------------------------------------- The information contained in this message is intended only for the personal and confidential use of the recipient(s) named above. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately, and delete the original message.
