Geoff, Like the UNIX clients, the password is stored in a file with a .pwd extension. Ask the customer to issue the following OpenVMS command: dir adsm_dir: and look for a file with that extension. Then delete it: del adsm_dir:mumble.pwd;*.
Then execute the adsm command again: adsm/pass. That will force the client to challenge the user for the correct password thus creating a new .pwd file. One might need to reset the client password on the TSM server to ensure they know what password to enter when challenged. Let me know if this doesn't work and I'll find a smart guy to help you. You can switch to private email if you would like. Thanks, Kelly Lipp CTO STORServer, Inc. 485-B Elkton Drive Colorado Springs, CO 80907 719-266-8777 www.storserver.com -----Original Message----- From: ADSM: Dist Stor Manager [mailto:[EMAIL PROTECTED] On Behalf Of Gill, Geoffrey L. Sent: Tuesday, October 07, 2008 10:06 AM To: [email protected] Subject: [ADSM-L] storserver client We have a couple of clients using this product and the other day I'm told the backup quit working. It looks, from the message below, to be a password issue. I believe the product stores a password file, but not sure of the name, that can be deleted and the client password reset and a manual connection made to restore things. Can anyone using the product tell me if this is correct please or of there is a different way to go about it? I don't recall the initial password and my guess is since the guy who was administering it is gone there was no knowledge transfer at all. $ adsm Archive Backup Client for TSM on OpenVMS, Version V4.1.0.3 Copyright 1996-2007, Storage Solutions Specialists, Inc. ABC> show session %ABC-W-NOCON, cannot connect with TSM server -ABC-I-APIOUT, "ANS1025E (RC137) Session rejected: Authentication failure" ABC> exit $ type SYS$COMMON:[ADSM]ADSM.SYS * * ADSM.SYS * -------- * Created during ABC install at 29-APR-2003 13:34:42.73 * See ADSM_DIR:ADSM_TEMPLATE.SYS or the ABC Installation * Guide for information if you wish to modify this file. Thanks, Geoff Gill TSM Administrator PeopleSoft Sr. Systems Administrator SAIC M/S-G1b (858)826-4062 (office) (858)412-9883 (blackberry) Email: [EMAIL PROTECTED]
