On 2 mrt 2010, at 23:06, Lamb, Charles P. wrote: > BTW, we opened a PMR with IBM hardware support concerning 2016 showing up as > the current year in the library PC and the local IBM CE closed the PMR since > he did not have a firmware version to fix the problem. IBM CE said to call > in as a software defect hoping someone at IBM would pick up the problem. >
software? where can I buy 3584 software? The 3584 is hardware all the way, just because the CE has no fix, doesn't mean that this defect should be fixed as a software issue, it's a firmware issue, and your CE should escalate to L3 support, who will escalate to development. Ask your CE to reopen the PMR. > -----Original Message----- > From: ADSM: Dist Stor Manager [mailto:[email protected]] On Behalf Of > Richard Sims > Sent: Sunday, February 28, 2010 2:41 PM > To: [email protected] > Subject: Re: [ADSM-L] DST & IBM 3584 w/2016 dates > > See reports on this problem in the thread at > http://www.mail-archive.com/[email protected]/msg84614.html > . > At least one customer opened a ticket on this; no report of > resolution, though. -- Met vriendelijke groeten/Kind Regards, Remco Post [email protected] +31 6 248 21 622
