Hi Daniel There are four 3592 drives in this library and three of them are working fine, it is just one of them that has stopped working. Also, all four of them were working prior to the power outage.
So, the library and the drives all lost power and had to be brought back up again. If I try to use the problem tape drive from within TSM it simply sits at the 'Polling Drive' stage but can't access the drive at all. So yes, the path and the drive are both online. In the errorlog, I see multiple 'polling drive' errors. Cheers Farren -----Original Message----- From: ADSM: Dist Stor Manager [mailto:ADSM-L@VM.MARIST.EDU] On Behalf Of Daniel Sparrman Sent: 20 September 2011 09:29 To: ADSM-L@VM.MARIST.EDU Subject: [ADSM-L] Ang: [ADSM-L] Issue with tape drive - TSM Polling it but can't access it (TSM 5.5.2.0) a) Have you checked that the 3592E is using the correct driver (not OS or TSM driver). This is usually the issue when a tape drive can be mounted/umounted in the OS, but not within TSM. b) What error are you recieving within TSM when it tries mounting the drive? c) Have you checked that nothing has happened with the library/drives during the outage? If TSM tries mounting a drive, it will first speak to your library manager over TCP/IP, and then try reading the drive. You claim that both the drive and the path is online, then what happens during use? Path is not set offline or drive is not ending up in a polling state? That tells me you should see alot of errors in the actlog. Best Regards Daniel Daniel Sparrman Exist i Stockholm AB Växel: 08-754 98 00 Fax: 08-754 97 30 daniel.sparr...@exist.se http://www.existgruppen.se Posthusgatan 1 761 30 NORRTÄLJE -----"ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> skrev: ----- Till: ADSM-L@VM.MARIST.EDU Från: "Minns, Farren - Chichester" <fmi...@wiley.com> Sänt av: "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> Datum: 09/20/2011 11:13 Ärende: [ADSM-L] Issue with tape drive - TSM Polling it but can't access it (TSM 5.5.2.0) Hi All Been ages since I have been on here as I don't really have a lot of dealings with TSM these days but this issue has come my way :-/ Basically, a 3592E drive in our 3494 library cannot be seen by TSM (it just keeps polling). This has occurred since a power outage at the weekend (don't ask). Not, from the Solaris server, I can mount/un-mount a tape with the mtlib command, so that would say to me the tape drive itself is ok. But, if I initiate anything from within TSM, I have no joy. I have checked that the path and drive are both online. Can anyone advise on this please? Regards Farren Minns ------------------------------------------------------------------------------------------------------------ John Wiley & Sons Limited is a private limited company registered in England with registered number 641132. Registered office address: The Atrium, Southern Gate, Chichester, West Sussex, United Kingdom. PO19 8SQ. ------------------------------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------------------------------ John Wiley & Sons Limited is a private limited company registered in England with registered number 641132. Registered office address: The Atrium, Southern Gate, Chichester, West Sussex, United Kingdom. PO19 8SQ. ------------------------------------------------------------------------------------------------------------