Thanks, Andy. I did find another error that explains the RC=12 result, That pointed me to another PMR concerning SNAPSHOTFSIDLETIMEOUT - but then the problem went away mysteriously, Oh well.
Thanks again. On Friday, October 28, 2011, Andrew Raibeck <[email protected]> wrote: > Hi Lindsay, > > 1. The ANS1417W messages indicate that the system state files named in > those messages are being backed up as part of the drive they reside on, > which is a "safety net" we built into TSM to help ensure a viable system > state backup; but they are not a "solution". The solution is to take the > actions described in the flash > http://www.ibm.com/support/docview.wss?uid=swg21462430. The actions are > also described in the "local fix" section of the APAR text. > > 2. The RC 12 is an indication that some significant error occurred during > the backup operation. It might be due to a problem in the system state > backup, or it might be due to some other problem occurring during a > different part of the backup. The dsmsched.log and dsmerror.log files > should be reviewed carefully to find out what is driving the RC 12. It is > not due to the ANS1417W messages. Without knowing the cause, I would have > to assume the backup is not good until proven otherwise. If indeed the > error occurs during system state backup, then the system state backup is > NOT good. > > 3. If the backup is failing during system state backup, but the system > state backup indicates a completion date, then a PMR should be opened with > IBM TSM support to assist in better understanding the reason. > > Best regards, > > Andy Raibeck > IBM Software Group > Tivoli Storage Manager Client Product Development > Level 3 Team Lead > Internal Notes e-mail: Andrew Raibeck/Hartford/IBM@IBMUS > Internet e-mail: [email protected] > > IBM Tivoli Storage Manager support web page: > http://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_Storage_Manager > > "ADSM: Dist Stor Manager" <[email protected]> wrote on 2011-10-27 > 21:28:34: > >> From: Lindsay Morris <[email protected]> >> To: [email protected] >> Date: 2011-10-27 21:30 >> Subject: Can you restore a SystemState backup when you have the HP >> OpenView problem? >> Sent by: "ADSM: Dist Stor Manager" <[email protected]> >> >> Hi, all. >> I have a customer running the 6.2.2.2 client on Windows boxes that have > HP >> OpenView installed. >> (See APAR IC72446, > http://www-01.ibm.com/support/docview.wss?uid=swg1IC72446 >> .) >> >> As the APAR says, they see a lot of dsmsched.log messages like this: >> ANS1417W Protected system state file <filename> is backed up to the > drive >> file space, not system state file space >> And they could ignore those. But then the backup says it fails with > RC=12. >> >> On the other hand, query filespace shows the SystemState filespace as > backed >> up successfully at that time. >> >> So they don't know whether to believe the RC=12 failure, or the > last-backup >> date success indicator. >> And they can't easily find a test case. >> So, has anybody tested a SystemState restore after a similar backup >> "failure"? >> Or can Andy Raibeck say with authority that the SystemState restore will > by >> golly work, regardless of the RC=12? >> >> Thanks for any wisdom. >> >> -- Lindsay Morris >> TSMworks, Inc. >> [email protected] >> 1-859-539-9900 >> >> -- >> -------------------- >> Lindsay Morris >> CEO, TSMworks >> Tel. 1-859-539-9900 >> [email protected] >> -- -------------------- Lindsay Morris CEO, TSMworks Tel. 1-859-539-9900 [email protected]
