Hi Zoltan, You should be aware that Windows 2003 is not supported with TSM 6.4. TSM 6.3 is the last client version that will support Windows 2003.
As to why the snapshot has issues, I do not know. Are you using the LVSA or VSS? VSS is recommended. (I'm speaking, of course, about using this with the TSM 6.3 client). For VSS, the Windows client requirements web page cites a couple of pre-requisite hotfix roll-up packages that you should install, 934016 and 940349. Best regards, Andy Raibeck IBM Software Group Tivoli Storage Manager Client Product Development Level 3 Team Lead Internal Notes e-mail: Andrew Raibeck/Hartford/IBM@IBMUS Internet e-mail: [email protected] IBM Tivoli Storage Manager support web page: http://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_Storage_Manager "ADSM: Dist Stor Manager" <[email protected]> wrote on 2013-01-08 11:00:00: > From: Zoltan Forray <[email protected]> > To: [email protected], > Date: 2013-01-08 11:14 > Subject: Diagnosing "ANS1377W: The client was unable to obtain a > snapshot of 'volname'. The operation will continue without snapshot support." > Sent by: "ADSM: Dist Stor Manager" <[email protected]> > > Can someone help me figure out why one of my nodes keeps generating these > errors and how to diagnose/fix whatever is going on. > > ANS1377W: The client was unable to obtain a snapshot of 'volname'. The > operation will continue without snapshot support. > > This is a W2K3 server. Upgraded the client to 6.4, which seemed to > resolve a lot if not all of the issues we were having with journal backups > on this server. We have OFS installed, which I figure is the cause of > these errors since the files that generate these errors are usually open/in > use. > > Nothing in dsmerror/dsmsched log files to give me more to go on. Earlier > when we had "can access these files" errors, it was caused by the AV > program blocking them. Once they were removed, those errors stopped. > > -- > *Zoltan Forray* > TSM Software & Hardware Administrator > Virginia Commonwealth University > UCC/Office of Technology Services > [email protected] - 804-828-4807 > Don't be a phishing victim - VCU and other reputable organizations will > never use email to request that you reply with your password, social > security number or confidential personal information. For more details > visit http://infosecurity.vcu.edu/phishing.html >
