Seriously, how difficult would it be to minimally send the info out to the IBM forums like this one BEFORE the change?
Everyone I know who specializes in an IBM product voices the complaint that you can never find anything on their sites. The common opinion is "Here today gone tomorrow". ~Rick -----Original Message----- From: ADSM: Dist Stor Manager [mailto:[email protected]] On Behalf Of Wojciech Zukowski Sent: Friday, April 19, 2013 3:25 AM To: [email protected] Subject: Re: [ADSM-L] OK, who moved the TSM manuals? (again....) I have customers to support... IBM always changes www without taking care about customers. doesn't matter if it is TSM or AIX. Making bookmarks makes no sense - they live for 6-8 months. brgds Wojtek -- Wojciech Zukowski Senior Systems Engineer www.lhsystems.com W dniu 2013-04-19 02:15, Prather, Wanda pisze: > Dave, > I really appreciate your response and your continued support of the TSM > community. > Thank you. > > I will contact Claire Byrne. > This was a very inappropriate action to take. > If they weren't ready to update the links from the support site, they > shouldn't have moved the documentation. > > One of the biggest selling points Commvault has against TSM that I constantly > hear and have to fight against EVERY WEEK is that "TSM is too complicated". > And it is. > I have difficulty getting my customers to use the Tivoli support pages at > all, and this is one of the reasons why. Information is moved and removed > inappropriately and on a whim, without regard to customer needs. > > Wanda > > > > > > -----Original Message----- > From: ADSM: Dist Stor Manager [mailto:[email protected]] On Behalf > Of Dave Canan > Sent: Thursday, April 18, 2013 4:14 PM > To: [email protected] > Subject: Re: [ADSM-L] OK, who moved the TSM manuals? (again....) I have > customers to support... > > Here is the reply I got from Information Development. > > ============== > > We're very sorry for the inconvenience that the site change has caused. The > Tivoli Documentation Central site was moved to new infrastructure, and > redirects were not possible. > > If you have a bookmark for the former Tivoli Documentation Central site, you > will need to update it. So if you have this link: > http://www.ibm.com/developerworks/wikis/display/tivolidoccentral/Home > Please use one of the following links instead: > ibm.com/tivoli/documentation > http://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20D > ocumentation%20Central > > If you have bookmarks for product specific sites within Tivoli > Documentation Central, you can find the new links by looking for the > products you need at ibm.com/tivoli/documentation > > For example, the Tivoli Storage Manager page moved from this location: > http://www.ibm.com/developerworks/wikis/display/tivolidoccentral/Tivol > i+Storage+Manager > To this location: > http://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20D > ocumentation%20Central/page/Tivoli%20Storage%20Manager > > The following link might be helpful to find any Tivoli storage product: > http://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20D > ocumentation%20Central/page/S > > If anyone has problems finding what you need, you can post a comment > to any page in Tivoli Documentation Central. (To comment, you need to > sign in, which requires using your existing IBM ID, or registering a > new IBM ID with > developerWorks.) > > If you have questions regarding this Wanda, you can send an email to Clare > Byrne at: > > byrnec AT us DOT ibm DOT com > > She also mentioned that they are working on getting the link in the support > site updated. > > > Dave Canan > IBM Advanced Technical Skills > > > > On Wed, Apr 17, 2013 at 10:42 PM, Dave Canan <[email protected]> wrote: > >> Wanda, for now use the following link to access all the info centers >> for all the TSM releases. I will talk to a developer in the morning >> to see what has happened here. >> >> >> https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wik >> i /Tivoli%20Documentation%20Central/page/Tivoli%20Storage%20Manager >> >> >> Dave Canan >> IBM Advanced Technical Skills >> ddcananATus.ibm.com >> >> >> On Wed, Apr 17, 2013 at 8:58 PM, Prather, Wanda >> <[email protected]>wrote: >> >>> I had a link to TSM infoCenter Central. >>> Now it brings up a perfectly useless TSM Developerworks Public Wiki page. >>> https://www.ibm.com/developerworks/community/wikis/home?lang=en >>> >>> If you scroll down that page and click on Tivoli Storage Manager, >>> then click the link to > Documentation Central, it loops back to >>> the top of the same page. >>> >>> If you go to the TSM support page >>> >>> http://www-947.ibm.com/support/entry/portal/Overview/Software/Tivoli >>> / Tivoli_Storage_Manager and click the link for Product >>> documentation, it takes you to the same crap. >>> >>> If you click the Documentation tab, >>> that also takes you to the same crap. >>> >>> Does someone have the name of a human we can contact and tell them >>> to >>> a) put the infocenter links back where they were, and then b) leave >>> the manual links alone? >>> I don't' want to be in "developer works wiki". I want clean access >>> to manuals. >>> >>> I don't understand why IBM thinks it's ok to play with this >>> information, which is all that's happening here (again. and again.) >>> I have customers to support, and I don't have time for this. >>> >>> Wanda Prather >>> Tivoli Storage Manager Consultant >>> >>> >>> >>> >>> >>> Wanda Prather | Senior Technical Specialist | >>> [email protected] | www.icfi.com ICF International | 401 E. >>> Pratt St, Suite 2214, Baltimore, MD 21202 | >>> 410.539.1135 (o) >>> >>
