So, can anyone send me the latest TS1130/3592E06 firmware, privately of course?
On Mon, Jun 9, 2014 at 2:16 PM, Frank Fegert <fra.nospam...@gmx.de> wrote: > Hello all, > > we too have been successfully had all of our IBM equipment (xSeries, > pSeries, storage, SVC, tape libraries, SAN directors) handeled by a > TPM for years. The rates were very affordable, service was rather good, > technician was on site to any of our locations in under 30min. Back and > forth in about an hour, if a part turned out to be DOA, which seldomly > happended. This year we - here in germany - were too forced^H^H^H^H^H^H > welcomed back into the motherly hug of big blue. Since then, our rates > have trippled, some hardware couldn't be placed under maintenance due > to EOL (a fact that didn't bother the TPM at all) to begin with, service > has worsened considerably, almost any part has to be shipped in from > Rotterdam (8+ hours) due to cutbacks in logistic, DOA and wrong part > delivery rates have skyrocketed. Our TS3584 is literally eating volumes > (tearing off leader pins or scrambling tape and losing the leader pin > inside the cartridge) day by day, since there was a field notice trigger- > ed firmware update while still under warranty. We didn't have those kind > of ridiculous troubles with the previous TS3310s and definitely not with > the even earlier TS3484. And of course IBM is not even responding to our > requests to replace the now damaged volumes according to their lifetime > warranty and general liability. > I really pity the IBM technicians and sales people who are well known > in our organization since the days of yore. They know about the issues > within IBM. They know about the rediculous earnings expectations from > overseas upper management. They know that IBMs service organization is > currently doing their best to ruin the business for all of IBM with any > customer possible just to meet their own expected quota. Still their hands > are tied and they can only watch the good ship IBM heading for that big > shiny iceberg ahead. > Of course in our case management also had to act, so i guess we too will > be spending our future bugets elsewhere ;-) > > Best regards, > > Frank > -- *Zoltan Forray* TSM Software & Hardware Administrator BigBro / Hobbit / Xymon Administrator Virginia Commonwealth University UCC/Office of Technology Services zfor...@vcu.edu - 804-828-4807 Don't be a phishing victim - VCU and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information. For more details visit http://infosecurity.vcu.edu/phishing.html