Andy, As always, we greatly appreciate your Windows expertise.
The OS owner says running the "vssadmin list shadowstorage" results in "No items found that satisfy the query" - Shadow Copies is disabled on both servers So, I gather that Shadow Copies is required to perform SystemState backups? On Fri, Dec 12, 2014 at 7:18 AM, Andrew Raibeck <[email protected]> wrote: > Hi Zoltan, > > Some random thoughts: > > * Check the Windows OS application and system event logs for more details. > If something is going haywire in VSS, it is possible some clues could be > found there. > > * Run the command: > > vssadmin list providers > > On my Windows 7 system, for example, output looks like this: > > C:\>vssadmin list providers > vssadmin 1.1 - Volume Shadow Copy Service administrative command-line > tool > (C) Copyright 2001-2005 Microsoft Corp. > > Provider name: 'Microsoft Software Shadow Copy provider 1.0' > Provider type: System > Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5} > Version: 1.0.0.7 > > This is the "system" provider that comes with all Windows operating systems > and, generally speaking, is the one that should be used to back up system > state. If you have more than one provider installed -- a hardware provider > or maybe another software provider -- then maybe that provider is > configured as the default provider but does not work well for system state. > In that case, you can try adding this option to dsm.opt: > > vssusesystemprovider yes > > This would force TSM to use the Microsoft system provider even if the OS is > configured to use a different provider as the default. > > * Run the command: > > vssadmin list shadowstorage > > And make sure there is sufficient space for shadow copy creation. > > * Check if you have any other products installed that might be taking > snapshots at the same time, as this could cause conflicts in the OS that > prevent successful snapshot creation. > > * If all else fails, open a PMR with support so we can explore this in more > depth. > > Regards, > > - Andy > > > ____________________________________________________________________________ > > Andrew Raibeck | Tivoli Storage Manager Level 3 Technical Lead | > [email protected] > > IBM Tivoli Storage Manager links: > Product support: > > http://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_Storage_Manager > > Online documentation: > http://www.ibm.com/support/knowledgecenter/SSGSG7/welcome > Product Wiki: > > https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20Storage%20Manager > > "ADSM: Dist Stor Manager" <[email protected]> wrote on 2014-12-11 > 16:16:06: > > > From: Zoltan Forray <[email protected]> > > To: [email protected] > > Date: 2014-12-11 16:17 > > Subject: Backing up SystemState issues on Windows 2008 x32 SP2 box > > Sent by: "ADSM: Dist Stor Manager" <[email protected]> > > > > The OS owner sent me this. Any suggestions on how to narrow down / > resolve > > this? My thought was to have them push for W2K8 R2 but I know there are > > some applications that have issues with R2. > > > > *The PentanaPAWS servers are both having issues with backing up the > system > > data. Restarting the VSS services sometimes fixes the issue but it’s > never > > a finalize solution. Do you have any insight on what can be done to fix > > this problem? I have attached the dsmerror.log. To temporary fix the > > issue, I have been restarting the VSS services having issues but it’s > only > > a temporary fix. Upgrading the TSM client to 7.1.1.0 didn’t fix the > > problem.* > > > > > > > > *PENTANAPAWS8VM* > > > > *12/10/2014 00:51:52 ANS5250E An unexpected error was encountered.* > > > > * TSM function name : BaStartSnapshot* > > > > * TSM function : failed to start the snapshot* > > > > * TSM return code : -1* > > > > * TSM file : ..\..\common\ba\backsnap.cpp (6730)* > > > > *12/10/2014 00:51:53 ANS5283E The operation was unsuccessful.* > > > > *12/10/2014 00:51:53 ANS1327W The snapshot operation for > > 'PENTANAPAWS8VM\SystemState\NULL\System State\SystemState' failed with > > error code: -1.* > > > > *12/10/2014 00:51:54 ANS1228E Sending of object > > 'PENTANAPAWS8VM\SystemState\NULL\System State\SystemState' failed.* > > > > *12/10/2014 00:51:54 ANS5283E The operation was unsuccessful.* > > > > > > > > *12/10/2014 00:52:20 ANS1512E Scheduled event 'ADMINSYSTEMS' failed. > > Return code = 12.* > > > > > > > > > > > > *PENTANAPAWS8VMDEV* > > > > *12/09/2014 14:44:17 ANS2250W A TSM core file or crash report was found: > > C:\Program Files\Tivoli\TSM\baclient\dsmcrash.dmp* > > > > *12/10/2014 00:35:16 ANS5250E An unexpected error was encountered.* > > > > * TSM function name : BaStartSnapshot* > > > > * TSM function : failed to start the snapshot* > > > > * TSM return code : -1* > > > > * TSM file : ..\..\common\ba\backsnap.cpp (6730)* > > > > *12/10/2014 00:35:17 ANS5283E The operation was unsuccessful.* > > > > *12/10/2014 00:35:17 ANS1327W The snapshot operation for > > 'PENTANAPAWS8VMD\SystemState\NULL\System State\SystemState' failed with > > error code: -1.* > > > > *12/10/2014 00:35:18 ANS1228E Sending of object > > 'PENTANAPAWS8VMD\SystemState\NULL\System State\SystemState' failed.* > > > > *12/10/2014 00:35:18 ANS5283E The operation was unsuccessful.* > > > > > > > > *12/10/2014 00:36:24 ANS1512E Scheduled event 'ADMINSYSTEMS' failed. > > Return code = 12.* > > > > *12/10/2014 23:47:19 ANS5250E An unexpected error was encountered.* > > > > * TSM function name : BaStartSnapshot* > > > > * TSM function : failed to start the snapshot* > > > > * TSM return code : -1* > > > > * TSM file : ..\..\common\ba\backsnap.cpp (6730)* > > > > *12/10/2014 23:47:20 ANS5283E The operation was unsuccessful.* > > > > *12/10/2014 23:47:20 ANS1327W The snapshot operation for > > 'PENTANAPAWS8VMD\SystemState\NULL\System State\SystemState' failed with > > error code: -1.* > > > > *12/10/2014 23:47:21 ANS1228E Sending of object > > 'PENTANAPAWS8VMD\SystemState\NULL\System State\SystemState' failed.* > > > > *12/10/2014 23:47:21 ANS5283E The operation was unsuccessful.* > > > > > > > > *12/10/2014 23:47:56 ANS1512E Scheduled event 'ADMINSYSTEMS' failed. > > Return code = 12.* > > > > > > -- > > *Zoltan Forray* > > TSM Software & Hardware Administrator > > BigBro / Hobbit / Xymon Administrator > > Virginia Commonwealth University > > UCC/Office of Technology Services > > [email protected] - 804-828-4807 > > Don't be a phishing victim - VCU and other reputable organizations will > > never use email to request that you reply with your password, social > > security number or confidential personal information. For more details > > visit http://infosecurity.vcu.edu/phishing.html > > > -- *Zoltan Forray* TSM Software & Hardware Administrator BigBro / Hobbit / Xymon Administrator Virginia Commonwealth University UCC/Office of Technology Services [email protected] - 804-828-4807 Don't be a phishing victim - VCU and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information. For more details visit http://infosecurity.vcu.edu/phishing.html
