Please circulate among your colleagues and friends and get as much more nomination as much possible within your circle. certified ITIL v2 Service Manager by IVOR EVANS
When: 9am Saturday, May 9 2009 to 5:45pm to Monday, May 18 2009 Where: Chennai Description: http://www.hindu.com/2009/03/05/stories/2009030555551600.htm Certified ITIL v2 Service Manager in partnership with Trimentus Technologies What Will Be Covered? # Application of IT Service Management Best Practices # Continuous Service Improvement Program - Ensuring Quality # Service Level Management - The Quest for Quality # Service Desk - The ‘Diamond' # Incident Management - Getting Back to Work # Problem Management - Understanding Why We Fail # Availability Management - As They Like It # Security Management - Protecting the Core # Configuration Management - All the Bits and Pieces # Change Management - Coping with the Inevitable # Release Management - ‘First Class' Deliveries # Financial Management - The Golden Thread # Capacity Management - Right Amount, Right Time, Right Cost # IT Service Continuity Management - Better Safe than Sorry Click here for detail Contents Venue: Trimentus Technology, Sucons Sivagami Square, 147 G N Chetty Road, T Nagar, Chennai 600017, Tel : 9940151800 Month: April 6th to 18th April Course fees ITSM Manager Certification Course Fee- INR 80,000. Service taxes extra The fee is inclusive of : 1. Accredited Licensed Manuals 250 USD) 2. ITSM Service Support & Service Delivery Books (350 USD) Examination Charges - INR 45,000. Service taxes extra. It includes following: 1. Revision days and Mock Exams 2. Exam preparation 3. Manager's Certificate in IT Service Management Certificate for Successful Completion of Course from DIYmonde (ATC) For other Calender course, visit: http://www.diymonde.com/ Know more about education Simulations... Courses Offering soon v ITIL Intermediate v3 (Life Cycle and Capability) Latest v ITIL v2 - v3 Foundation Bridge courses v ITIL v2- v3 Manager Bridge course v IEC/ISO 2000 v Advanced Service Management Professional Diploma v Tailored Workshops v Consulting & Assessments offering The Speaker - IVOR EVANS (FISM, MBCS, CITP, MIAG) Ø Conducted (first in the world) ITIL-based IT Service Improvement Program for UK Army Logistics, in 1989 Ø Honorary Life President of ITSMF (Governing Body of ITIL services across the globe) Ø Elected Chairman of the management board of ITSMF International Ø Elected fellow of the international Institute of IT Service Management Ø Contributor of rewriting of OGC's IT Infrastructure Library (ITIL) - Version 3 Ø Co-author of Code of Practice for IT Service Management (PD0005) Ø Co-author of the British Standard S15000 (now ISO 20000) Ø Acknowledged expert on practical and strategic IT Service Management issues Ø 35 Years of Training and Practice Support experience in relevant field with Top level Government and corporate offices Click here for detail Profile Key Benefits All Delegates are Guaranteed to clear the EXINØ /ISEB exams, provided they follow the faculty guidelines prior to and during the training Sharing knowledge with the Instructor andØ opportunity for one to one discussion. The training style encourages active group participation, allowing all learners to take from class a wealth of practical knowledge Internationally Accredited CourseØ and Course material (Accredited from ISEB & EXIN). On the final day, a mock examination of 3 hours duration is taken under full examination conditions The trainer is available during and afterØ the training for any discussions and answering questions. Delegated will be presented with case studies from his practical ITIL and ITSM implementations The Manager's Certificate in IT Service ManagementØ is awarded upon passing both the Service Support and Service Delivery exams. Successful Delegates who pass both the exams and uponØ satisfactory evaluation would get an opportunity to work on our offshore ITSM implementation Project assignments in USA InstructorØ has extensive real-world experience in the implementation and management of IT services across the globe. Instructor is ISEB and EXIN accredited tutor, hold the Manager's Certificate as well as the ISO/IEC 20000 Consultants Certificate. Ø Delegates will receive Course Material ahead of Course start dates for reading Who should attend Ø Delegates who have some responsibility for the design, delivery, support or operation of IT services Ø Delegates who require a knowledge of the interface between, and management reporting procedures within the service provision functions Ø Delegates who are implementing a Service Management function that will operate within the ISO/IEC 20000, ISO9000/ BS7799 standards, or the BQF/EFQM Business Excellence Model. Delegates who already hold theØ Foundation Certificate in IT Service Management and who wish to acquire the internationally recognized Manager's Certificate in IT Service Management Ø Delegates must meet the following minimum criteria: § Holder of the Foundation Certificate in IT Service Management § IT practitioner/supervisor with a least three years' general IT experience and at least two years experience at a management/supervisory level § Responsibility for taking substantial technical decisions affecting the support or delivery of IT services § The ability to communicate effectively with managers, subordinates, colleagues, users and customers at all levels of seniority Customer Speak How to Register? Registration is on first-cum-first-serve basis. Ramabadran seshadri Iyengar mobile : 9940151800 Email: [email protected] www.DIYmonde.com.com <http://www.diymonde.com.com/>
