*ITIL® V3 Managers Bridge Course* *The program is being conducted by EXIN & ISEB accredited Training Provider with accredited Trainer as well as accredited courseware. * ------------------------------
*About Us* *DIYmonde Solutions Inc*., Canada- an accredited courseware and training provider (ACP/ATP) – to deliver a variety of IT Service Management (ITSM) training solutions for IT and non IT professionals. We offer a full range of ITIL and ITSM training courses through a variety of flexible delivery options as per your needs. *The international clients include Barclays Bank, UK; Bell Canada Inc; British Broadcasting Corporation (BBC); Cisco, USA; Hewlett Packard Ltd, UK; Hewlett-Packard Inc, USA; ITSM Academy Inc., USA; Oracle Corporation; and Nextel, USA among others.* *Facilitator* *Dr. Suzanne D. Van Hove, Ed.D., an accredited v2 and v3 IT Service Management tutor with *over 25 years experience. She has provided standard and customer-specific education, process maturity assessments (based on v2/v3 ITIL, ISO/IEC 20000, COBIT), and process design and implementation workshops both nationally and internationally. *Clients include Hewlett-Packard, GE Transportation, GE Energy, GE Consumer & Industrial, Humana, Discovery Communications, ESPN, Port of Seattle, Cintas, Comair Airlines, Cincinnati Financial, Mercer Human Resources, ECON, Louisville Gas & Electric, AEP, StAY Technologies, the State of Kentucky, Oracle, Ceridian, Lockheed Martin, Wells Fargo, Sun Microsystems, Ohio Health, ITpreneurs and many others*. Additionally, Dr. Van Hove has presented a wide-range of seminars, including topics such as security, disaster recovery, leadership, teamwork, management styles, IT Governance and IT Service Management (version 2 and version 3). In 2005, Dr. Van Hove was added to the Exam Review Board for EXIN and is an active member of the Expert Group. In 2006, Dr. Van Hove achieved the ISO/IEC 20000 Consultant certification. In 2008, the v3 ITIL Expert Certificate and all intermediate certificates were added as well. Additionally, she is active in the *it*SMF Ohio Valley Branch Local Interest Group (LIG), a member of *it*SMFUSA and co- Chair of the Curriculum Development sub-committee in *it*SMF’s Academic Committee. *Dr. Van Hove is an elected Fellow of the International Institute of Service Management.* *Session Outline* *Course Duration: *5 days (Certification Exam on the 5th day) Location: New Delhi Dates: 4th *May* *2009* through *8th May 2009* *Course Description:* This qualification will bridge the gap between the ITIL Manager’s Certificate in IT Service Management and the ITIL Diploma in IT Service Management. This course is only intended for those holding a valid ITIL Manager’s Certificate in IT Service Management based ITIL versions 1 and 2. Students wishing to progress to the Advanced ITIL Diploma in IT Service Management must provide documentary evidence of attaining this qualification (and the earlier Manager’s Certificate) before being allow to progress to the Advanced Diploma level. *Target Group: * The target group of the ITIL Bridge Qualification: ITIL v1/v2 Managers to ITIL v3 Diploma - Individuals who already hold the Manager’s Certificate in IT Service Management at an earlier ITIL version, who wish to obtain the ITIL Diploma in IT Service Management, thereby demonstrating their knowledge of ITIL V3. This may include but is not limited to, CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners *Entry Criteria:* This qualification is *ONLY* available to candidates who already hold the Manager’s Certificate in IT Service Management. The examination has been written on the basis that in preparing for the examination all candidates will have attended an accredited training course and will have read the ITIL Service Lifecycle Practices core guidance which includes: - Service Strategy - Service Design - Service Transition - Service Operation - Continual Service Improvement - Introduction to the Service Lifecycle (Optional but recommended) *Syllabus:* The syllabus will guide the design, development and use of training materials as well as training aimed at raising understanding of, and competence in, IT Service Management as described in the ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement, ITIL Introduction and ITIL Glossary publications. The syllabus has been designed for ease of reference, extensibility, and ease of maintenance in mind. The Managers-Diploma bridging syllabus is based upon the Foundation bridging syllabus (as the Manager-Diploma training and qualification encompasses the Foundation bridge – candidates already qualified at Managers level do not therefore have to separately attend the Foundation Bridge). The syllabus is however broader and will train and test skills at a greater depth of understanding, appropriate to a Manager’s level qualification. The main focus of the Managers-Diploma Bridge will be the NEW content of ITIL v3 and those things that have changed. The syllabus is therefore in two parts: - Part 1 covers those things that are new to ITIL v3 that will form the main focus for the qualification. - Part 2 covers those things that were well known at v2, but with some significant differences. The training/qualification will focus only on those elements that have changed. Contact : [email protected] mobile 9940151800 ------------------------------ *"For more information on other ITIL / ITSM Course offerings" *Visitwww.DIYmonde.com<http://www.diymonde.com/> You may also contact us for ITIL implementation assignments.
