Hi Andy,

Are you specifying a clientEmail or clientCustomerId header?  If so
have you checked that these accounts are active as well?

Best,
- Eric Koleda, AdWords AP Team

On Aug 17, 1:50 am, Andy <[email protected]> wrote:
> I'm trying to access the AdWords API via my MCC account.  Logging in
> to the MCC, everything looks good, no error messages or account
> notifications and I can actively manage my clients through the
> account.  However, when trying to connect to the API, I get this error
> from the SOAP request: QuotaCheckError.ACCOUNT_INACTIVE.
>
> Here is the code in my app (variables omitted):
> creds = {
>                         'useragent' => '***app-name***',
>                         'password' => '***mcc-password***',
>                         'email' => '***mcc-email***',
>                         'token' => '***app-token***',
>                 }
>                 adwords = 
> AdWords::API.new(AdWords::AdWordsCredentials.new(creds))
>
> The token is approved and billing is setup for the account.
>
> Connecting to the sandbox works fine, but when I switch to production
> I get the ACCOUNT_INACTIVE error.
>
> Any ideas what could be wrong?
>
> Andy

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