Hey folks,
We're trying to fetch the number of phone calls (metrics.phone_calls) on a
customer level with this query:
```
SELECT
metrics.phone_calls
FROM customer
WHERE segments.date >= '2021-01-01'
AND segments.date <= '2023-01-28'
```
We're getting this error:
{"error"=>{"code"=>400, "message"=>"Request contains an invalid
argument.", "status"=>"INVALID_ARGUMENT",
"details"=>[{"@type"=>"type.googleapis.com/google.ads.googleads.v13.errors.GoogleAdsFailure",
"errors"=>[{"errorCode"=>{"queryError"=>"PROHIBITED_METRIC_IN_SELECT_OR_WHERE_CLAUSE"},
"message"=>"Cannot select or filter on the following metrics:
'phone_calls'(could not support requested resources: 'CUSTOMER'), since
metric is incompatible with the resource in the FROM clause or other
selected segmenting resources."}], "requestId"=>"HIDDEN_FOR_YOU_FOLKS"}]}}
But it should work, according to the doc
<https://developers.google.com/google-ads/api/fields/v13/customer#metrics.phone_calls>
:
[image: Screenshot 2023-04-26 at 7.21.39 PM.png]
Which one is wrong, and which one is right?
I guess there is always the workaround of getting it on the campaign level
and adding them all, but it's not ideal, if it should be supported anyways.
Thanks! :)
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