Please allow me to add to my previous message. We submitted an application form for Basic Access. Our submission was made on May 12th. On Thursday, May 18, 2023 at 12:08:30 PM UTC+8 TeamCode Cloud wrote:
> Hello, > > we have encountered the same situation where we have not received any > emails or responses after submitting our application. We are unsure if we > need to take any action during this period or just continue waiting. Can > you please help us contact the *Google Ads API Compliance team* to ask > how long we typically need to wait? > > Our *Google Ads manager account (MCC) ID*: 187-627-6703. > We also do not have a case ID and after submitting, we only see the same > information as Takai provided in the screenshot. > Thanks. > > On Thursday, May 18, 2023 at 10:47:13 AM UTC+8 Koutatsu Takai wrote: > >> To the Google Ads API Support Team, >> >> We would like to express our sincere gratitude for connecting us with the >> Compliance Team, despite the issue falling outside their scope of support. >> >> To the Compliance Team, >> >> We have not received a Case ID. After submitting the form, we were >> directed to a page titled "Your email has been set," but there was no >> specific information provided. As a precautionary measure, we have saved a >> screenshot of the page and would like to share it with you. >> >> Thank you in advance for your assistance. >> 2023年5月17日水曜日 23:36:25 UTC+9 Google Ads API Forum Advisor: >> >>> Hi, >>> >>> Thanks for reaching out to Google Ads API Support. >>> >>> Please note that with regards to concerns related to the granting and >>> approval process of these tokens are already outside of the scope of the >>> Google Ads API support team as our team specializes in Google Ads >>> API-related concerns and technical implementations *only*. To ensure >>> you get proper assistance, we are reaching out to the *Google Ads API >>> Compliance team* on your behalf. >>> >>> In addition, can you provide the *Case ID* so that the Compliance team >>> can further assist you with your concern? >>> >>> @Compliance Team >>> Please find the pertinent details below and confirm if you are able to >>> assist. >>> >>> *Summary:* >>> >>> The customer would like to update their application (currently approved >>> for Reporting Only) to Full-Service Tool. They have implemented the >>> functionalities mentioned in the RMF and prepared the necessary >>> documentation for the application. >>> >>> - On April 17th, they sent an application about the specification >>> changes for the Google Ads API through this link ( >>> *https://support.google.com/adspolicy/contact/tool_change* >>> <https://support.google.com/adspolicy/contact/tool_change>). >>> - On April 24th, they sent a follow up form about this matter via >>> this link ( >>> *https://support.google.com/adspolicy/contact/contact_ads_api* >>> <https://support.google.com/adspolicy/contact/contact_ads_api>). >>> - On May 9th, they sent another application about the specification >>> changes for the Google Ads API through this link ( >>> *https://support.google.com/adspolicy/contact/tool_change* >>> <https://support.google.com/adspolicy/contact/tool_change>). >>> >>> However, the customer hasn't received any response. They also checked >>> their respective Google Accounts, as well as the spam folders, >>> unfortunately, no response has been received. >>> >>> - *Case ID : *(requested) >>> - *Google Ads manager account (MCC) ID* : 508-666-5423 >>> <(508)%20666-5423> >>> >>> >>> Regards, >>> [image: Google Logo] Google Ads API Team >>> >>> >>> ref:_00D1U1174p._5004Q2lIipE:ref >>> >> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "Google Ads API and AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/6ed325c8-ad53-4c9d-9245-5f826a1cab15n%40googlegroups.com.
