Hi Tung ,

Thank you for the reply.

For our team to provide you with appropriate answers, could you please provide 
us first with the media screen you are referring to? Is it showing in the 
Google Ads UI? If yes, could you provide it to us without cropping, including 
its CID?

You may then send the requested information via the Reply privately to author 
option. If this option is not available, you may send the details directly to 
our [email protected] alias instead.

This message is in relation to case "ref:_00D1U1174p._5004Q2lKkVD:ref"

Thanks,

Google Ads API Team

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