Hello Google support team,
I'm, implementing enhanced conversions for leads wiht the Python SDK and
I've been following this documentation
<https://developers.google.com/google-ads/api/docs/conversions/upload-identifiers>
:
My implementation so far:
[... some code...]
# User Identifiers
user_identifier = client.get_type("UserIdentifier")
user_identifier.user_identifier_source = (
client.enums.UserIdentifierSourceEnum.FIRST_PARTY
)
## Email
user_identifier.hashed_email = normalize_and_hash_email_address(
utils.get_PIIs(deal)[0][0]
)
## Phone
user_identifier.hashed_phone_number = normalize_and_hash(
utils.phone_parser(
utils.get_PIIs(deal)[1][0]
)
)
# Append identifiers
click_conversion.user_identifiers.append(user_identifier)
# Uploads the click conversion.
conversion_upload_service = client.get_service("ConversionUploadService")
request = client.get_type("UploadClickConversionsRequest")
request.debug_enabled = True
request.customer_id = customer_id
request.conversions = [click_conversion]
request.partial_failure = True
conversion_upload_response = (
conversion_upload_service.upload_click_conversions(
request=request,
)
)
[...more code...]
Inspecting the UserIdentifier object on the debbuger I noticed that only
the phone number is getting appended.
[image: append.png]
I've also noticed that this object contains an address_info but if I try to:
## Address
user_identifier.address_info.hashed_first_name = normalize_and_hash(
utils.get_PIIs(deal)[2][0]
)
user_identifier.address_info.hashed_last_name = normalize_and_hash(
utils.get_PIIs(deal)[2][-1]
)
user_identifier.address_info.country_code = "BR"
I get an error sating "The provided user identifiers are not supported. Use
only hashed email or phone number and try again."
Questions:
1. Can you confirm that the address info is not supported for enhanced
conversions?
2. The error message says that I should "Use only hashed email OR phone",
does this mean that I can use either email or phone? Could this be the
cause why the email is not appended in the first version (the one that I
don't send the address info)? Or should I append the user_identifier after
the email and after the phone? I've checked the SDKs github example code
but the only example I found only sent email not email and phone.
3. We were already uploading click conversions using GCLID only so we've
been storing GCLID for quite a while. I've tried uploading conversiosn
using only the idenfiers to test it and I'm sure the emails and phones I
used were from customers that came from a Google Ads campaign because we
had the GCLID, I even filtered the customers that used a @gmail account
just to be sure, however, everytime I tried I got the following error
message:
code: 3
message: "The click can\'t be found for the specified identifiers. This
may be because it did not come from a Google Ads campaign.
Thank you,
Victor
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