We'd been using this login-customer-id and making calls to the same 4
client-ids for over a year without any problems, but suddenly this past
July all of them started failing with error "grpc_message": "The caller
does not have permission", "grpc_status": 7
The call is running a query for click view data, and our developer token
and client secret had also not been changed in the code.
This is from the logs and shows request id:
W, [2023-11-03T16:00:37.257597 #7] WARN -- : CID: 5489429270, Host:
googleads.googleapis.com:443, Method:
/google.ads.googleads.v13.services.GoogleAdsService/Search, IsFault: yes,
Request ID: _3bwOdjsv7stgGvSjWgRzw
And here are the headers we're sending:
Outgoing request: Headers:
{"developer-token":"REDACTED","login-customer-id":"5870238825","x-goog-api-client":"gl-ruby/3.1.2
gccl/21.0.0 gax/0.18.0 gapic/21.0.0 grpc/1.46.3
pb/3.20.0","x-goog-request-params":"customer_id=5489429270"} Payload:
{"customerId":"5489429270","query":"SELECT\n campaign.id,\n campaign.name,\n
ad_group.name,\n ad_group.id,\n click_view.area_of_interest.region,\n
click_view.area_of_interest.city,\n segments.slot,\n
click_view.keyword_info.text,\n click_view.keyword_info.match_type\nFROM
click_view\nWHERE click_view.gclid = 'CNSJ26H72b8CFcRcMgod3jMAZQ'\nAND
segments.date = '2014-07-22'\n","returnTotalResultsCount":true}
I'm aware usually the go-to advice is check the headers for the
login-customer-id. In this case you can see it's being included, and this
is the same id from the managing account we've always used. Any ideas if
something else is to blame? Or if I simply need to tweak permissions, how I
might do so? Thanks!
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