I’m experiencing issues with *uploading data to a Customer Match list* in
Google Ads via API. The *OfflineUserDataJob* process runs *without apparent
errors*, but users *are not available for display or search*.
*Technical details:*
- The *upload is performed using the CONTACT_INFO key type*.
- I’m including *email and phone*, both properly hashed with *SHA-256*.
- The job is created using
OfflineUserDataJobServiceClient.createOfflineUserDataJob(), and the
response returns a *valid resourceName*.
- The request addOfflineUserDataJobOperations() executes and returns
*without
partial failures (hasPartialFailureError() returns false)*.
- The job is then executed with runOfflineUserDataJob(), and it
completes without errors.
- However, when querying the list:
- getMatchRatePercentage() returns *6%*,
- getEligibleForDisplay() returns *false*,
- getEligibleForSearch() returns *true*,
- select on users available for *display and search returns 0*.
*Tests performed:*
1️⃣ I tested a *manual upload via CSV*, including *email, phone, country,
and ZIP code*, and the match rate was *99%*.
2️⃣ When using the *API upload*, sending *only email and phone*, the match
rate was *6%*, but *no users are available for display or search*.
3️⃣ I tested different field combinations, but the results didn’t change
significantly.
4️⃣ I waited *48 hours* after the job execution to check if the match rate
changed, but the numbers remained the same.
Can you help understand why this is happening with the match rate?
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