> your API request is not constructed properly as per the API documentation recommendation
Thanks for your answer! The REST API documentation for uploadClickConversions does not document the limitation that gclid and gbraid are mutually exclusive: https://developers.google.com/google-ads/api/rest/reference/rest/v19/customers/uploadClickConversions What documentation should I be using instead where limitations like these are written? Sincerely Jon Watte On Tuesday, May 13, 2025 at 3:04:06 PM UTC-7 Google Ads API and AdWords API Forum wrote: > Hi, > > > The main reason for the VALUE_MUST_BE_UNSET is that your API request is > not constructed properly as per the API documentation recommendation. In > your API request , you are passing both the 'gclid' and 'gbraid' in a > single request. Please note that you cannot upload all 3 (gclid, gbraid, > and wbraid) parameters in a single request. Only either of them is > possible to upload via the API. That means that exactly one of gclid, > gbraid, and wbraid should be specified in the API request but not a > combination of any of two or all 3 parameters. I would highly suggest you > to please refer to the Upload Offline Conversion > <https://developers.google.com/google-ads/api/samples/upload-offline-conversion> > > code snippet to know how to upload the offline conversion programmatically. > So please be aware that exactly one of gclid, gbraid, and wbraid is > specified, as required > <https://developers.google.com/google-ads/api/samples/upload-offline-conversion#:~:text=Verifies%20that%20exactly%20one%20of%20gclid%2C%20gbraid%2C%20and%20wbraid%20is%20specified%2C%20as%20required> > . > > On Tuesday, May 13, 2025 at 10:22:33 AM UTC+5:30 [email protected] wrote: > >> Additional information: >> - yes, I have gone through all offline conversion provisioning, because >> otherwise I wouldn't even get to this point of the API. >> - yes, the action is Inactive, because Google is not accepting my >> conversions. That's essentially the point of this question. >> - the troubleshooter asks me to install google tags / google tag manager, >> which I cannot do, and it doesn't tell me how to send the same signal in >> another way >> >> >> On Monday, May 12, 2025 at 4:09:23 AM UTC-7 Google Ads API Forum Advisor >> wrote: >> >>> Hi, >>> >>> Thank you for reaching out to the Google Ads API support team >>> >>> Upon checking your Google Ads account (703-236-2250 <(703)%20236-2250>), >>> I could see that the given conversion action ‘Sign-up Web 7115722522’ >>> status is showing as 'Inactive'. I would recommend you to kindly refer to >>> this help center article "*Conversion Tracking: Troubleshooting >>> conversion tracking status* >>> <https://support.google.com/google-ads/troubleshooter/13455130?hl=en&sjid=7478612856843128027-AP>" >>> >>> to troubleshoot your conversions based on your conversion action ID status. >>> >>> Could you kindly confirm if you followed the setup *prerequisites* >>> <https://developers.google.com/google-ads/api/docs/conversions/upload-offline#prerequisites> >>> >>> for working with an offline conversion setup? If not, I would request you >>> to follow the prerequisites before uploading offline click conversions. >>> Also, I would suggest you refer to this "*Debug common errors* >>> <https://developers.google.com/google-ads/api/docs/conversions/upload-offline#debug-common-leads>" >>> >>> documentation for more information. I would suggest you refer to the >>> *Monitor >>> offline data diagnostics* >>> <https://developers.google.com/google-ads/api/docs/conversions/upload-summaries> >>> >>> documentation as it helps to find the overall health of the conversion >>> upload processes. >>> >>> From the provided logs, I could see that you have encountered the >>> *VALUE_MUST_BE_UNSET* >>> <https://developers.google.com/google-ads/api/docs/conversions/getting-started#:~:text=results%20in%20a-,VALUE_MUST_BE_UNSET,-error.> >>> >>> error while uploading the click conversions through the Google Ads API.This >>> error occurs for any of the following possible reasons: >>> >>> ● The ClickConversion has a value set for gclid as well as at least one >>> of gbraid or wbraid. Update the conversion to use only one click ID, and >>> make sure you are not combining multiple clicks into the same conversion. >>> Each click has only one click ID. >>> >>> ● The ClickConversion has a value set for either gbraid or wbraid and >>> has a value for custom_variables. Google Ads does not support custom >>> variables for a conversion with a gbraid or wbraid click ID. Unset the >>> custom_variables field of the conversion. >>> >>> And also I could see that the "Tag is not firing on your website form" >>> warning in the Enhanced conversions diagnostic tab for the conversion >>> action. As the issue is with the tag not firing on your website forms, I >>> would recommend you to reach out to the *Tag Manager support team* >>> <https://support.google.com/tagmanager/#topic=3441647> for further >>> assistance as they are better equipped to address your concerns. >>> >>> Additionally, I would suggest you refer to the >>> *UploadClickConversionsRequest* >>> <https://developers.google.com/google-ads/api/reference/rpc/v19/UploadClickConversionsRequest> >>> >>> documentation for more information regarding the uploading of click >>> conversions through the Google Ads API. >>> >>> I hope this helps! If you have any questions, please feel free to >>> contact us. >>> Thanks, >>> >>> [image: Google Logo] Google Ads API Team >>> Feedback >>> How was our support today? >>> >>> [image: rating1] >>> <https://docs.google.com/forms/d/e/1FAIpQLSeRhIg5VeThVmbcD0c5DTWTDjmpJuSktN8vFelEL7_KV_Orbg/viewform?usp=pp_url&entry.141427034=1&entry.295079254=500Ht00001qWc6rIAC> >>> >>> [image: rating2] >>> <https://docs.google.com/forms/d/e/1FAIpQLSeRhIg5VeThVmbcD0c5DTWTDjmpJuSktN8vFelEL7_KV_Orbg/viewform?usp=pp_url&entry.141427034=2&entry.295079254=500Ht00001qWc6rIAC> >>> >>> [image: rating3] >>> <https://docs.google.com/forms/d/e/1FAIpQLSeRhIg5VeThVmbcD0c5DTWTDjmpJuSktN8vFelEL7_KV_Orbg/viewform?usp=pp_url&entry.141427034=3&entry.295079254=500Ht00001qWc6rIAC> >>> >>> [image: rating4] >>> <https://docs.google.com/forms/d/e/1FAIpQLSeRhIg5VeThVmbcD0c5DTWTDjmpJuSktN8vFelEL7_KV_Orbg/viewform?usp=pp_url&entry.141427034=4&entry.295079254=500Ht00001qWc6rIAC> >>> >>> [image: rating5] >>> <https://docs.google.com/forms/d/e/1FAIpQLSeRhIg5VeThVmbcD0c5DTWTDjmpJuSktN8vFelEL7_KV_Orbg/viewform?usp=pp_url&entry.141427034=5&entry.295079254=500Ht00001qWc6rIAC> >>> [2025-05-12 11:08:29Z GMT] This message is in relation to case >>> "ref:!00D1U01174p.!500Ht01qWc6r:ref" (ADR-00305116) >>> >>> >>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. 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