Hi Google Ads API Team,
I’m experiencing an issue where my OAuth user cannot access sub-MCC or
client accounts via the Google Ads API, even though the user has direct
access in the UI.
Details:
- Top-level MCC: 6019969454
- Sub-MCC: (example: ends in 6980)
- Client Account: (example: ends in 9037)
- OAuth user email: mark.igna...@gokopa.com
- The OAuth user is directly added (not just inherited) to both the
sub-MCC and the client account, with “Standard” or “Admin” access.
- All invitations have been accepted, and the user is listed as “Active”
in “Access and security.”
- It’s been over 24 hours since access was granted.
- When I call listAccessibleCustomers, the API only returns the
top-level MCC:
{
"resource_names": [
"customers/6019969454"
]
}
- When I try to fetch campaigns for the sub-MCC or client account, the
API returns an empty array.
- The same OAuth user can see and manage these accounts in the Google
Ads UI.
- What I’ve Tried:
- Revoked and re-granted OAuth consent (new refresh token each time).
- Waited over 24 hours for access propagation.
- Confirmed the OAuth user is “Active” in all relevant accounts.
- Confirmed the correct OAuth scopes are used:
https://www.googleapis.com/auth/adwords
https://www.googleapis.com/auth/userinfo.email
https://www.googleapis.com/auth/userinfo.profile
openid
- No pending invitations.
*Request:*
- Can you check on the backend why the API does not recognize the OAuth
user as having access to the sub-MCC and client account?
- Is there any known issue or additional step required to have these
accounts appear in resource_names and allow campaign fetching via the API?
Thank you for your help!
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