Hi there, Thanks for helping with this the customer that is still experiencing the issue is: Customer #: 941-200-9460
Thanks Robert. On Tuesday, July 8, 2025 at 3:23:24 PM UTC-6 Google Ads API and AdWords API Forum wrote: Hi, Thank you for contacting the Google Ads API support team. Please note that the Google Ads API support team only deals with technical implementations and concerns directly related to the *Google Ads API* <https://developers.google.com/google-ads/api/docs/start>. Since your issue is with the *payment profile*, it is outside the scope of our support. However, for further assistance on your issue, kindly provide the *Google Ads customer ID* <https://support.google.com/google-ads/answer/1704344?hl=en#:~:text=to%20Google%20Ads-,Find%20your%20Google%20Ads%20customer%20ID,-Your%20customer%20ID> of your account so that we can route you to the appropriate support team. On Wednesday, July 9, 2025 at 12:12:03 AM UTC+5:30 Robert P. wrote: We have a client and their email is a "Billing" level user under that customer. The email is the same as the admin user under the payment profile which they setup. When they sign into Google Ads with that Billing level email via the advertisting verification link we sent them, from the Billing -> Advertiser verification page, they are getting a message: Contact a payments admin Only payments profile admins can complete verification Any ideas on what is causing this discrepancy as they are the payment profile admin? Thanks Robert. -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "Google Ads API and AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/d/msgid/adwords-api/0b90e35e-8a2c-49db-aa22-ff72eff33d80n%40googlegroups.com.
