I’d like to emphasize that this is an urgent matter as we’re currently completely blocked. Our business operations have come to a halt because we rely on the following API for appending conversations:
https://googleads.googleapis.com/v21/customers/{customerId}/localServices:appendLeadConversation This API was working perfectly until yesterday, but since then, our automation has failed due to the following response: { "responses": [ { "partialFailureError": { "code": 13, "message": "An internal error occurred.", "details": [ { "@type": " type.googleapis.com/google.ads.googleads.v22.errors.GoogleAdsFailure", "errors": [ { "errorCode": { "internalError": "INTERNAL_ERROR" }, "message": "An internal error occurred." } ] } ] } } ] } Could you please confirm if this issue is from your side and provide an estimated timeframe for resolution? We’re facing a complete service disruption due to this and need to plan accordingly. Please See the attached screenshot as well On Wednesday, November 12, 2025 at 11:25:14 AM UTC+5 Google Ads API Forum Advisor wrote: > Hi, > > Thank you for reaching out to the Google Ads API support team. > > I have raised this concern with the rest of our team and one of our > teammates will get back to you once we have an update on this. Meanwhile, > your patience is highly appreciated. > > Thanks, > > [image: Google Logo] Google Ads API Team > Feedback > How was our support today? > > [image: rating1] > <https://docs.google.com/forms/d/e/1FAIpQLSeRhIg5VeThVmbcD0c5DTWTDjmpJuSktN8vFelEL7_KV_Orbg/viewform?usp=pp_url&entry.141427034=1&entry.295079254=500Ht00001vTFhZIAW> > > [image: rating2] > <https://docs.google.com/forms/d/e/1FAIpQLSeRhIg5VeThVmbcD0c5DTWTDjmpJuSktN8vFelEL7_KV_Orbg/viewform?usp=pp_url&entry.141427034=2&entry.295079254=500Ht00001vTFhZIAW> > > [image: rating3] > <https://docs.google.com/forms/d/e/1FAIpQLSeRhIg5VeThVmbcD0c5DTWTDjmpJuSktN8vFelEL7_KV_Orbg/viewform?usp=pp_url&entry.141427034=3&entry.295079254=500Ht00001vTFhZIAW> > > [image: rating4] > <https://docs.google.com/forms/d/e/1FAIpQLSeRhIg5VeThVmbcD0c5DTWTDjmpJuSktN8vFelEL7_KV_Orbg/viewform?usp=pp_url&entry.141427034=4&entry.295079254=500Ht00001vTFhZIAW> > > [image: rating5] > <https://docs.google.com/forms/d/e/1FAIpQLSeRhIg5VeThVmbcD0c5DTWTDjmpJuSktN8vFelEL7_KV_Orbg/viewform?usp=pp_url&entry.141427034=5&entry.295079254=500Ht00001vTFhZIAW> > [2025-11-12 06:24:21Z GMT] This message is in relation to case > "ref:!00D1U01174p.!500Ht01vTFhZ:ref" (ADR-00339039) > > > -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "(Deprecated) Google Ads API and AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/d/msgid/adwords-api/8a23b2d2-cb2b-430c-93cf-9c112b4641e6n%40googlegroups.com.
