Hi Danial,
I guess I still need help with this. It looks like some of the SSL errors
are still getting through even with wrapping. Here's the latest backtrace:
OpenSSL::SSL::SSLError: SSL_connect SYSCALL returned=5 errno=0 state=SSLv3
read server hello A
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/httpclient-2.3.0.1/lib/httpclient/session.rb:302:in
`connect'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/httpclient-2.3.0.1/lib/httpclient/session.rb:302:in
`ssl_connect'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/httpclient-2.3.0.1/lib/httpclient/session.rb:759:in
`block in connect'
from
/path/to/.rvm/rubies/ruby-1.9.3-p194/lib/ruby/1.9.1/timeout.rb:68:in
`timeout'
from
/path/to/.rvm/rubies/ruby-1.9.3-p194/lib/ruby/1.9.1/timeout.rb:99:in
`timeout'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/httpclient-2.3.0.1/lib/httpclient/session.rb:750:in
`connect'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/httpclient-2.3.0.1/lib/httpclient/session.rb:608:in
`query'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/httpclient-2.3.0.1/lib/httpclient/session.rb:163:in
`query'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/httpclient-2.3.0.1/lib/httpclient.rb:1080:in
`do_get_block'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/httpclient-2.3.0.1/lib/httpclient.rb:884:in
`block in do_request'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/httpclient-2.3.0.1/lib/httpclient.rb:978:in
`protect_keep_alive_disconnected'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/httpclient-2.3.0.1/lib/httpclient.rb:883:in
`do_request'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/httpclient-2.3.0.1/lib/httpclient.rb:771:in
`request'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/httpclient-2.3.0.1/lib/httpclient.rb:681:in
`post'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/httpi-1.0.0/lib/httpi/adapter/httpclient.rb:32:in
`block in post'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/httpi-1.0.0/lib/httpi/adapter/httpclient.rb:64:in
`do_request'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/httpi-1.0.0/lib/httpi/adapter/httpclient.rb:31:in
`post'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/httpi-1.0.0/lib/httpi.rb:96:in
`block in post'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/httpi-1.0.0/lib/httpi.rb:193:in
`with_adapter'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/httpi-1.0.0/lib/httpi.rb:94:in
`post'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/google-ads-common-0.8.0/lib/ads_common/http.rb:52:in
`post_response'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/google-ads-common-0.8.0/lib/ads_common/auth/client_login_handler.rb:151:in
`generate_token'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/google-ads-common-0.8.0/lib/ads_common/auth/client_login_handler.rb:119:in
`create_token'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/google-ads-common-0.8.0/lib/ads_common/auth/base_handler.rb:50:in
`get_token'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/google-ads-common-0.8.0/lib/ads_common/auth/client_login_handler.rb:67:in
`auth_string'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/google-adwords-api-0.7.1/lib/adwords_api/report_header_handler.rb:53:in
`headers'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/google-adwords-api-0.7.1/lib/adwords_api/report_utils.rb:177:in
`get_report_request_headers'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/google-adwords-api-0.7.1/lib/adwords_api/report_utils.rb:153:in
`make_adhoc_request'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/google-adwords-api-0.7.1/lib/adwords_api/report_utils.rb:139:in
`get_report_response'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/google-adwords-api-0.7.1/lib/adwords_api/report_utils.rb:57:in
`download_report'
from
/path/to/app/shared/bundle/ruby/1.9.1/gems/google-adwords-api-0.7.1/lib/adwords_api/report_utils.rb:76:in
`download_report_as_file'
Let me know if there's anything else I can send you to try to resolve this.
As I mentioned, the adwords_xml.log is basically empty while the ssl errors
are occuring, so I don't have any log information I can send you for the
SOAP requests and responses.
Jeremy
On Monday, December 24, 2012 8:17:36 AM UTC-5, Jeremy Aube wrote:
>
> Just to follow up on this, updating to the latest version of OpenSSL seems
> to have fixed the issue. We haven't had any SSL errors for 2 days now.
>
> On Monday, December 17, 2012 8:54:21 AM UTC-5, Jeremy Aube wrote:
>>
>> Right now we're wrapping the calls with code to keep retrying the calls
>> until they succeed, or fail too many times.
>>
>>
>> On Tuesday, December 11, 2012 5:34:56 AM UTC-5, Nilesh Avhad wrote:
>>>
>>> Hi Jeremy,
>>>
>>> I am facing a similar issue. How did you resolve this?
>>>
>>> Regards,
>>> Nilesh
>>>
>>> On Friday, 7 December 2012 18:47:20 UTC+5:30, Jeremy Aube wrote:
>>>>
>>>> Hi Danial,
>>>>
>>>> We checked the logs and it looks like no requests are being made during
>>>> the time when the errors occur. We had a 2 hour gap this morning where no
>>>> requests or responses were recorded, which happened at the time time as
>>>> all
>>>> the errors. The errors also seem to be coinciding with increased network
>>>> activity on our side, so it seems very likely at this point that it's an
>>>> issue on our side rather than with the AdWords API or the ruby client
>>>> library.
>>>>
>>>> Thanks for your help!
>>>>
>>>> On Wednesday, December 5, 2012 4:16:23 AM UTC-5, AdWords API Advisor
>>>> wrote:
>>>>>
>>>>> Hello Jeremy,
>>>>>
>>>>>
>>>>> Can you please send me full debug output logs for such a request over
>>>>> email (please make sure not to share it with the whole group as it may
>>>>> contain sensitive information).
>>>>>
>>>>>
>>>>> -Danial, AdWords API Team.
>>>>>
>>>>>
>>>>> Original Message Follows:
>>>>> ------------------------
>>>>> From: Jeremy Aube <[email protected]>
>>>>> Subject: Re: OpenSSL::SSL::SSLError: SSL_connect SYSCALL returned=5
>>>>> errno=0
>>>>> state=SSLv3 read server session ticket A
>>>>> Date: Mon, 3 Dec 2012 05:05:36 -0800 (PST)
>>>>>
>>>>> > Hi Danial,
>>>>> >
>>>>> > We installed the httpclient gem, but the SSL error still pops up now
>>>>> and
>>>>>
>>>>> > then.
>>>>> >
>>>>> >
>>>>> > On Monday, November 19, 2012 3:12:55 AM UTC-5, Danial Klimkin wrote:
>>>>> > >
>>>>> > > Hello Jeremy,
>>>>> > >
>>>>> > >
>>>>> > > It appears you are getting network timeouts. From the stack I can
>>>>> see
>>>>> you
>>>>> > > are using the Ruby library with net_http adapter. I recommend
>>>>> trying
>>>>> > > httpclient instead.
>>>>> > >
>>>>> > > All you need to do it to install httpclient gem like:
>>>>> > > gem install httpclient
>>>>> > >
>>>>> > >
>>>>> > > -Danial, AdWords API Team.
>>>>> > >
>>>>> > >
>>>>> > > On Friday, November 9, 2012 5:02:22 PM UTC+4, Jeremy Aube wrote:
>>>>> > >>
>>>>> > >> Last night at 4:27am ET, we had an ad-hoc campaign performance
>>>>> report
>>>>>
>>>>> > >> fail with the following error:
>>>>> > >>
>>>>> > >> OpenSSL::SSL::SSLError: SSL_connect SYSCALL returned=5 errno=0
>>>>> > >> state=SSLv3 read server session ticket A
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/.rvm/rubies/ruby-1.9.3-p194/lib/ruby/1.9.1/net/http.rb:799:in
>>>>>
>>>>>
>>>>>
>>>>> > >> `connect'
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/.rvm/rubies/ruby-1.9.3-p194/lib/ruby/1.9.1/net/http.rb:799:in
>>>>>
>>>>>
>>>>>
>>>>> > >> `block in connect'
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/.rvm/rubies/ruby-1.9.3-p194/lib/ruby/1.9.1/timeout.rb:68:in
>>>>>
>>>>> > >> `timeout'
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/.rvm/rubies/ruby-1.9.3-p194/lib/ruby/1.9.1/timeout.rb:99:in
>>>>>
>>>>> > >> `timeout'
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/.rvm/rubies/ruby-1.9.3-p194/lib/ruby/1.9.1/net/http.rb:799:in
>>>>>
>>>>>
>>>>>
>>>>> > >> `connect'
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/.rvm/rubies/ruby-1.9.3-p194/lib/ruby/1.9.1/net/http.rb:755:in
>>>>>
>>>>>
>>>>>
>>>>> > >> `do_start'
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/.rvm/rubies/ruby-1.9.3-p194/lib/ruby/1.9.1/net/http.rb:744:in
>>>>>
>>>>>
>>>>>
>>>>> > >> `start'
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/httpi-1.0.0/lib/httpi/adapter/net_http.rb:75:in
>>>>>
>>>>>
>>>>>
>>>>> > >> `do_request'
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/httpi-1.0.0/lib/httpi/adapter/net_http.rb:30:in
>>>>>
>>>>>
>>>>>
>>>>> > >> `post'
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/httpi-1.0.0/lib/httpi.rb:96:in
>>>>>
>>>>>
>>>>>
>>>>> > >> `block in post'
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/httpi-1.0.0/lib/httpi.rb:193:in
>>>>>
>>>>>
>>>>>
>>>>> > >> `with_adapter'
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/httpi-1.0.0/lib/httpi.rb:94:in
>>>>>
>>>>>
>>>>>
>>>>> > >> `post'
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/google-ads-common-0.8.0/lib/ads_common/http.rb:52:in
>>>>>
>>>>>
>>>>>
>>>>> > >> `post_response'
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/google-ads-common-0.8.0/lib/ads_common/auth/client_login_handler.rb:151:in
>>>>>
>>>>>
>>>>>
>>>>> > >> `generate_token'
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/google-ads-common-0.8.0/lib/ads_common/auth/client_login_handler.rb:119:in
>>>>>
>>>>>
>>>>>
>>>>> > >> `create_token'
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/google-ads-common-0.8.0/lib/ads_common/auth/base_handler.rb:50:in
>>>>>
>>>>>
>>>>>
>>>>> > >> `get_token'
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/google-ads-common-0.8.0/lib/ads_common/auth/client_login_handler.rb:67:in
>>>>>
>>>>>
>>>>>
>>>>> > >> `auth_string'
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/google-adwords-api-0.7.1/lib/adwords_api/report_header_handler.rb:53:in
>>>>>
>>>>>
>>>>>
>>>>> > >> `headers'
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/google-adwords-api-0.7.1/lib/adwords_api/report_utils.rb:177:in
>>>>>
>>>>>
>>>>>
>>>>> > >> `get_report_request_headers'
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/google-adwords-api-0.7.1/lib/adwords_api/report_utils.rb:153:in
>>>>>
>>>>>
>>>>>
>>>>> > >> `make_adhoc_request'
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/google-adwords-api-0.7.1/lib/adwords_api/report_utils.rb:139:in
>>>>>
>>>>>
>>>>>
>>>>> > >> `get_report_response'
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/google-adwords-api-0.7.1/lib/adwords_api/report_utils.rb:57:in
>>>>>
>>>>>
>>>>>
>>>>> > >> `download_report'
>>>>> > >> from
>>>>> > >>
>>>>> /Users/<user>/<dist>/<app>/shared/bundle/ruby/1.9.1/gems/google-adwords-api-0.7.1/lib/adwords_api/report_utils.rb:76:in
>>>>>
>>>>>
>>>>>
>>>>> > >> `download_report_as_file'
>>>>> > >>
>>>>> > >> We're using v201209. In the past we've had this error come up
>>>>> > >> intermittently, sometimes occurring several times in a row before
>>>>> > >> disappearing for a few weeks. Currently we're not doing anything
>>>>> to
>>>>> handle
>>>>> > >> it--I'm not sure if we can just wait 30 seconds and try
>>>>> again--but
>>>>> > >> everything did work fine when it ran the following hour. Also,
>>>>> based
>>>>> on the
>>>>> > >> timing, it's possible that it spent a full 7 minutes trying to
>>>>> download
>>>>> > >> this report before coming up with the error; normally it would
>>>>> complete
>>>>> > >> nearly instantly.
>>>>> > >>
>>>>> > >
>>>>> >
>>>>> > --
>>>>> > --
>>>>> > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>>>>> > Also find us on our blog and discussion group:
>>>>> > http://adwordsapi.blogspot.com
>>>>> > http://groups.google.com/group/adwords-api
>>>>> > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>>>>> >
>>>>> > You received this message because you are subscribed to the Google
>>>>> > Groups "AdWords API Forum" group.
>>>>> > To post to this group, send email to [email protected]
>>>>> > To unsubscribe from this group, send email to
>>>>> > [email protected]
>>>>> > For more options, visit this group at
>>>>> > http://groups.google.com/group/adwords-api?hl=en
>>>>> >
>>>>> >
>>>>> >
>>>>>
>>>>>
--
--
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
http://adwordsapi.blogspot.com
http://groups.google.com/group/adwords-api
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
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