So, if I let the request go for long enough, I eventually get this back
from my API call:
<html lang=en>
<meta charset=utf-8>
<meta name=viewport content="initial-scale=1, minimum-scale=1,
width=device-width">
<title>Error 502 (Server Error)!!1</title>
<style>
*{margin:0;padding:0}html,code{font:15px/22px
arial,sans-serif}html{background:#fff;color:#222;padding:15px}body{margin:7%
auto 0;max-width:390px;min-height:180px;padding:30px 0 15px}* >
body{background:url(//www.google.com/images/errors/robot.png) 100% 5px
no-repeat;padding-right:205px}p{margin:11px 0
22px;overflow:hidden}ins{color:#777;text-decoration:none}a
img{border:0}@media screen and
(max-width:772px){body{background:none;margin-top:0;max-width:none;padding-right:0}}
</style>
<a href=//www.google.com/><img
src=//www.google.com/images/errors/logo_sm.gif alt=Google></a>
<p><b>502.</b> <ins>That’s an error.</ins>
<p>The server encountered a temporary error and could not complete your
request.<p>Please try again in 30 seconds. <ins>That’s all we know.</ins>
But this error doesn't actually seem temporary, it is 100% reproducible
with a batch of accented keywords.
I really need some help with this ASAP.
Steve
On Wednesday, March 27, 2013 7:54:14 AM UTC-4, Steve Wollkind wrote:
>
> There is no response at all. I the xml request goes out and nothing ever
> comes back. I begin to suspect that the request is not actually leaving
> our systems but don't know how to confirm that.
>
> I'd be happy to send you my request xml, but I don't want to post it in
> the forum directly because of the company specific information that is
> embedded in it. Do you have an email address that I could send it to
> directly?
>
> Steve
>
> On Tuesday, March 26, 2013 11:29:19 PM UTC-4, Takeshi Hagikura (AdWords
> API Team) wrote:
>>
>> Hi Steve,
>>
>> Do you have your request/response xml logs when the request was hanged?
>> If there is a requestId in the response.
>> I can query the logs in our side, then at least we can know if the
>> request reached the server.
>>
>> Best,
>> - Takeshi, AdWords API Team
>>
>> On Tuesday, March 26, 2013 12:26:40 AM UTC+9, Steve Wollkind wrote:
>>>
>>> I'm in the process of trying to roll out ads for our recently deployed
>>> Spanish version of our site, and running into an issue.
>>>
>>> On the English side, I routinely submit batches of 2500 keywords at a
>>> time to the MutateJobService with no difficulty. I have never had a
>>> timeout doing this. When submitting Spanish keywords, I have discovered
>>> that I have to dial that batch size down to 25 if my batch contains any
>>> accented characters. This behavior is 100% consistent and reproducible for
>>> me: batches of 25 or less work every time. Larger batches will hang, but
>>> the same batch will succeed when all accented characters are removed and
>>> replaced with ASCII.
>>>
>>> I submitted a 50 keyword soap request to my sales team and they
>>> forwarded it to some technical people (maybe some of the DAs reading this
>>> forum even?) and they claim they can't find anything wrong with it. They
>>> have not confirmed for me that the request never arrived at the Google
>>> system (if anyone here can help me track down that confirmation, I'd be
>>> thankful). I'm now rather confused as to where the issue is. I am using
>>> the ruby client library, and I suppose something could be going wrong
>>> inside that, but I'm not sure. I'm going to add a note in the ruby issue
>>> forum as well.
>>>
>>> Any advice is welcome.
>>>
>>> Steve
>>>
>>
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