We've been seeing a lot of UNEXPECTED_INTERNAL_API_ERROR when we call the
AdWords API for one of our new AdWords clients. This client has over a
million ad groups per account, but we're not sure if that is related.
We've seen this error with both get and mutate operations, on multiple
services. We mainly use AdGroupService, AdGroupAdService,
ReportDefinitionService, and CampaignService. And we're currently using
v201306 of the API.
We do implement retries as suggested by the AdWords best practices. It
almost always solves the problem with our other clients, but it doesn't
help with this particular one.
This error happens intermittently, but when they do happen they usually
last between a few to few tens of minutes, and they occur across all of our
servers. During that time we can debug and reproduce the problem, and
we've captured and attached the soap request and response of an instance of
this error.
We would like to find out why it happens so much more often for this
particular client, and is there anything we or the AdWords team can do to
minimize or prevent these errors.
Example request and response text is attached.
Any help and guidance would be greatly appreciated. Thanks.
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POST https://adwords.google.com/api/adwords/cm/v201306/AdGroupAdService HTTP/1.1
User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; MS Web Services Client Protocol
4.0.30319.18052)
VsDebuggerCausalityData:
uIDPo2EVVsPMkbdGoF58VXY5R9EAAAAAMzxCv3FTBkWdJ3Jssa1XrD3awo8tpg1FijDvdP+i4N4ACQAA
Content-Type: text/xml; charset=utf-8
SOAPAction: ""
Host: adwords.google.com
Content-Length: 1548
Accept-Encoding: gzip
Connection: Keep-Alive
<?xml version="1.0" encoding="utf-8"?><soap:Envelope
xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";
xmlns:xsd="http://www.w3.org/2001/XMLSchema";><soap:Header><RequestHeader
xmlns="https://adwords.google.com/api/adwords/cm/v201306";><authToken
xmlns="https://adwords.google.com/api/adwords/cm/v201306";>AUTH_TOKEN</authToken><developerToken
xmlns="https://adwords.google.com/api/adwords/cm/v201306";>DEV_TOKEN</developerToken><userAgent
xmlns="https://adwords.google.com/api/adwords/cm/v201306";>COMPANY_NAME
(AwApi-DotNet/16.1.0, Common-Dotnet/1.8.0, .NET CLR/4.0.30319.18052,
gzip)</userAgent><validateOnly
xmlns="https://adwords.google.com/api/adwords/cm/v201306";>true</validateOnly></RequestHeader></soap:Header><soap:Body><mutate
xmlns="https://adwords.google.com/api/adwords/cm/v201306";><operations><operator>ADD</operator><operand><adGroupId>5229123843</adGroupId><ad
xsi:type="TextAd"><url>DEST_URL</url><displayUrl>DISPLAY_URL</displayUrl><headline>HEADLINE</headline><description1>LINE_1</description1><description2>LINE_2</description2></ad><status>ENABLED</status></operand></operations></mutate></soap:Body></soap:Envelope>
HTTP/1.1 500 Internal Server Error
Content-Type: text/xml; charset=UTF-8
Date: Fri, 15 Nov 2013 17:48:43 GMT
Expires: Fri, 15 Nov 2013 17:48:43 GMT
Cache-Control: private, max-age=0
X-Content-Type-Options: nosniff
X-Frame-Options: SAMEORIGIN
X-XSS-Protection: 1; mode=block
Content-Length: 1283
Server: GSE
<soap:Envelope
xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";><soap:Header><ResponseHeader
xmlns="https://adwords.google.com/api/adwords/cm/v201306";><requestId>0004eb3acd6325200a428a30000017f2</requestId><serviceName>AdGroupAdService</serviceName><methodName>mutate</methodName><operations>0</operations><responseTime>30296</responseTime></ResponseHeader></soap:Header><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR
@
com.google.ads.api.services.common.error.InternalApiError.<init>(InternalApiErro]</faultstring><detail><ApiExceptionFault
xmlns="https://adwords.google.com/api/adwords/cm/v201306";><message>[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR
@
com.google.ads.api.services.common.error.InternalApiError.<init>(InternalApiErro]</message><ApplicationException.Type>ApiException</ApplicationException.Type><errors
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";
xsi:type="InternalApiError"><fieldPath></fieldPath><trigger></trigger><errorString>InternalApiError.UNEXPECTED_INTERNAL_API_ERROR</errorString><ApiError.Type>InternalApiError</ApiError.Type><reason>UNEXPECTED_INTERNAL_API_ERROR</reason></errors></ApiExceptionFault></detail></soap:Fault></soap:Body></soap:Envelope>
