Pablo,
It would be great if you could collect the failure report requet/response
logs and send me the log in private. Also, please take note on frequency
and/or time of day when it usually occurred. It'll help me track things
down.
Cheers,
Ray
On Tuesday, March 18, 2014 6:27:57 PM UTC-4, Pablo Ochoa wrote:
>
> Good morning, we're having an annoying issue when trying to fetch data
> from AdWords API, our production server reports the following error:
>
> AdwordsApi::Errors::ReportXmlError: HTTP code: 500, error type:
> 'ReportDownloadError.INTERNAL_SERVER_ERROR', trigger: 'Unexpected Internal
> Server Error', field path: ''
>
> This is a rails app using google-adwords-api-0.11.0... I started
> investigating if this is effectively credentials problem. Turns out I
> wasn't able to reproduce it... I mean running the code used to perform the
> fetch with the same "failed" data retrieves results normally.
>
> One thing to note is that we use OAUTH authentication and version 201309
> of the API. Here's the code for the people familiar with ruby
>
> srv = connection.report_utils(credentials.api_version)
>
> predicates = predicates.map do |field_name, values|
> {:field => field_name, :operator => 'IN', :values =>
> Array.wrap(values)}
> end
>
> report_definition = {
> :selector => {
> :fields => report_columns,
> :predicates => [
> { :field => :CampaignId, :operator => 'EQUALS', :values =>
> [campaign_id] },
> *predicates
> ]
> },
> :report_name => report_type,
> :report_type => report_type,
> :date_range_type => 'ALL_TIME',
> :download_format => 'CSV'
> }
>
> srv.download_report(report_definition)
>
> The error is not triggered for all the requests we do, but at "random"
> moments. Any idea why this error might be happening? Is it expected to
> have some 500 responses from server?
>
> Any help or clue where to start investigating would be really appreciated.
>
> Thanks
>
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