That's great to hear! Thanks! Ray
On Monday, July 14, 2014 2:22:00 PM UTC-4, Bikram Bhuyan wrote: > > Hi Ray, > > I was trying a couple of testing scenario and found that when I push the > code to one of our production environment machine, it is working good > without any timeout. So looks like some issues on the machine in my > development environment. > > So looks it it is fine now and I will look at the issues at our end. And > thanks a lot for your help. > > Thanks, > Bikram. > > On Monday, July 14, 2014 11:18:49 AM UTC-7, Ray Tsang (AdWords API Team) > wrote: >> >> Bikram, >> >> In a prior incident, turning *off* ECN seemed to have helped. >> >> The traceroute should trace to the AdWords API server (and/or the IP >> address you were having trouble connecting to). Please send the traceroute >> information in private. >> >> Thanks! >> >> Ray >> >> On Friday, July 11, 2014 3:06:46 PM UTC-4, Bikram Bhuyan wrote: >>> >>> Hi Ray, >>> >>> Our admin say that this is disabled by default. Do we need to enable it? >>> >>> Also the I gave the ip address of my machine (where I was testing) to >>> the tracert command and I did not get much information. Attached is the >>> result after running the command. >>> >>> Thanks, >>> Bikram. >>> >>> On Friday, July 11, 2014 11:40:15 AM UTC-7, Ray Tsang (AdWords API Team) >>> wrote: >>>> >>>> Bikram, >>>> >>>> For the destination, please put in the IP address and/or endpoint >>>> server that was having issues w/ the connection. >>>> >>>> For Windows 7, could I trouble you to check whether Explicit Congestion >>>> Notification (ECN) is turned on of off? You may need help from your >>>> network administrator to determine this. >>>> >>>> Thanks, >>>> >>>> Ray >>>> >>>> On Friday, July 11, 2014 2:26:01 PM UTC-4, Bikram Bhuyan wrote: >>>>> >>>>> Hi Ray, >>>>> >>>>> Could you please tell me what should I use as the ipaddress. The >>>>> command says "tracert IPAddress". Should I run this command while my >>>>> calls are in progress. I am not sure what exactly I need to do and send >>>>> you >>>>> the results. >>>>> >>>>> Thanksm >>>>> Bikram. >>>>> >>>>> On Friday, July 11, 2014 10:54:34 AM UTC-7, Ray Tsang (AdWords API >>>>> Team) wrote: >>>>>> >>>>>> Bikram, >>>>>> >>>>>> Traceroute is a separate utility that may have been included with the >>>>>> OS - for Windows, see tracert >>>>>> <http://support.microsoft.com/kb/162326>. >>>>>> >>>>>> Secondly, what is the Windows full version # and SP #? >>>>>> >>>>>> We are currently not detecting any abnormalities here, it would be >>>>>> worth to check if there are other internal network settings in your >>>>>> datacenter that may be causing issues. >>>>>> >>>>>> Thanks, >>>>>> >>>>>> On Friday, July 11, 2014 12:18:25 PM UTC-4, Bikram Bhuyan wrote: >>>>>>> >>>>>>> Hi Ray, >>>>>>> >>>>>>> Yes we are still facing the timeout issues at various calls. Yes we >>>>>>> are running in windows platform. I am not sure where can I find the >>>>>>> traceroute file. Do you mean to say "soap.log" which is generated for >>>>>>> each >>>>>>> timeouts? >>>>>>> I have this file with my log. If you need that I can send it. Please >>>>>>> let me know. >>>>>>> >>>>>>> Thanks, >>>>>>> Bikram. >>>>>>> >>>>>>> On Friday, July 11, 2014 8:22:29 AM UTC-7, Ray Tsang (AdWords API >>>>>>> Team) wrote: >>>>>>>> >>>>>>>> Bikram, >>>>>>>> >>>>>>>> Following up on this - are you still experiencing the same issues? >>>>>>>> Secondly, are you running on a Windows platform? >>>>>>>> Lastly, could I trouble you to send me a result of traceroute as >>>>>>>> well? >>>>>>>> >>>>>>>> Thanks! >>>>>>>> >>>>>>>> Ray >>>>>>>> >>>>>>>> On Wednesday, July 9, 2014 4:40:56 PM UTC-4, Bikram Bhuyan wrote: >>>>>>>>> >>>>>>>>> PST. San Jose, CA. >>>>>>>>> >>>>>>>>> On Wednesday, July 9, 2014 1:36:01 PM UTC-7, Ray Tsang (AdWords >>>>>>>>> API Team) wrote: >>>>>>>>>> >>>>>>>>>> Bikram, >>>>>>>>>> >>>>>>>>>> Thanks for the details - quick question - what timezone is the >>>>>>>>>> log file timestamp recorded in? >>>>>>>>>> >>>>>>>>>> Ray >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> On Wednesday, July 9, 2014 4:20:27 PM UTC-4, Bikram Bhuyan wrote: >>>>>>>>>>> >>>>>>>>>>> Some more observation if it helps. After making 5-6 calls it is >>>>>>>>>>> hanging on the next calls. This is happening consistently. Please >>>>>>>>>>> see the >>>>>>>>>>> below log. It made 6 successive calls and it hanged and timed out >>>>>>>>>>> on 7th >>>>>>>>>>> call. Then it made 6 successive calls and then the next 7th request >>>>>>>>>>> timed >>>>>>>>>>> out. Sending my observation if it help you in doing more analysis. >>>>>>>>>>> >>>>>>>>>>> [09 Jul 2014 13:12:44,691-requestInfoLogger:INFO:taskExecutor-1] >>>>>>>>>>> Request made: Service: "AdGroupAdServiceInterfacePort" Method: >>>>>>>>>>> "query" URL: >>>>>>>>>>> " >>>>>>>>>>> https://adwords.google.com/api/adwords/cm/v201402/AdGroupAdService >>>>>>>>>>> " >>>>>>>>>>> [09 Jul 2014 13:12:47,200-requestInfoLogger:INFO:taskExecutor-1] >>>>>>>>>>> Request made: Service: "AdGroupAdServiceInterfacePort" Method: >>>>>>>>>>> "query" URL: >>>>>>>>>>> " >>>>>>>>>>> https://adwords.google.com/api/adwords/cm/v201402/AdGroupAdService >>>>>>>>>>> " >>>>>>>>>>> [09 Jul 2014 13:12:47,815-requestInfoLogger:INFO:taskExecutor-1] >>>>>>>>>>> Request made: Service: "AdGroupAdServiceInterfacePort" Method: >>>>>>>>>>> "query" URL: >>>>>>>>>>> " >>>>>>>>>>> https://adwords.google.com/api/adwords/cm/v201402/AdGroupAdService >>>>>>>>>>> " >>>>>>>>>>> [09 Jul 2014 13:12:48,439-requestInfoLogger:INFO:taskExecutor-1] >>>>>>>>>>> Request made: Service: "AdGroupAdServiceInterfacePort" Method: >>>>>>>>>>> "query" URL: >>>>>>>>>>> " >>>>>>>>>>> https://adwords.google.com/api/adwords/cm/v201402/AdGroupAdService >>>>>>>>>>> " >>>>>>>>>>> [09 Jul 2014 13:12:49,212-requestInfoLogger:INFO:taskExecutor-1] >>>>>>>>>>> Request made: Service: "AdGroupAdServiceInterfacePort" Method: >>>>>>>>>>> "query" URL: >>>>>>>>>>> " >>>>>>>>>>> https://adwords.google.com/api/adwords/cm/v201402/AdGroupAdService >>>>>>>>>>> " >>>>>>>>>>> [09 Jul 2014 13:12:49,977-requestInfoLogger:INFO:taskExecutor-1] >>>>>>>>>>> Request made: Service: "AdGroupAdServiceInterfacePort" Method: >>>>>>>>>>> "query" URL: >>>>>>>>>>> " >>>>>>>>>>> https://adwords.google.com/api/adwords/cm/v201402/AdGroupAdService >>>>>>>>>>> " >>>>>>>>>>> >>>>>>>>>>> On Wednesday, July 9, 2014 1:07:35 PM UTC-7, Bikram Bhuyan wrote: >>>>>>>>>>>> >>>>>>>>>>>> Hi Ray, >>>>>>>>>>>> >>>>>>>>>>>> We are facing the same kind of issues as yesterday. It worked >>>>>>>>>>>> fine for fetching the campaign list, but when fetching the >>>>>>>>>>>> adgroups and its >>>>>>>>>>>> ads, it hanged in between after 3 successive calls. I was facing >>>>>>>>>>>> the same >>>>>>>>>>>> issues yesterday as well. I will send you the input and output >>>>>>>>>>>> message >>>>>>>>>>>> separately to you. >>>>>>>>>>>> >>>>>>>>>>>> FYI - I ran my calls around 1:06PM PST. If this will help you >>>>>>>>>>>> in looking at your log files etc. >>>>>>>>>>>> >>>>>>>>>>>> Thanks, >>>>>>>>>>>> Bikram. >>>>>>>>>>>> >>>>>>>>>>>> On Wednesday, July 9, 2014 12:34:08 PM UTC-7, Ray Tsang >>>>>>>>>>>> (AdWords API Team) wrote: >>>>>>>>>>>>> >>>>>>>>>>>>> Bikram and Ashley, >>>>>>>>>>>>> >>>>>>>>>>>>> Please keep me posted on any changes in terms of frequency of >>>>>>>>>>>>> the error. We've made some adjustments. >>>>>>>>>>>>> >>>>>>>>>>>>> Thanks, >>>>>>>>>>>>> >>>>>>>>>>>>> Ray >>>>>>>>>>>>> >>>>>>>>>>>>> On Wednesday, July 9, 2014 3:33:05 PM UTC-4, Ray Tsang >>>>>>>>>>>>> (AdWords API Team) wrote: >>>>>>>>>>>>>> >>>>>>>>>>>>>> Bikram, >>>>>>>>>>>>>> >>>>>>>>>>>>>> Yup, I received it and thanks for the information. We are >>>>>>>>>>>>>> looking into it. >>>>>>>>>>>>>> >>>>>>>>>>>>>> Cheers, >>>>>>>>>>>>>> >>>>>>>>>>>>>> Ray >>>>>>>>>>>>>> >>>>>>>>>>>>>> On Wednesday, July 9, 2014 12:35:51 PM UTC-4, Bikram Bhuyan >>>>>>>>>>>>>> wrote: >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> Hi Ray, >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> I sent my information to your id privately. Could you please >>>>>>>>>>>>>>> confirm if you get the information what you are looking for? >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> Thanks, >>>>>>>>>>>>>>> Bikram. >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> On Wednesday, July 9, 2014 7:23:21 AM UTC-7, Ray Tsang >>>>>>>>>>>>>>> (AdWords API Team) wrote: >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Ashley and Bikram, >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Please send me both of your MCC CIDs. It will help us. >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Thanks! >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Ray >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> On Tuesday, July 8, 2014 7:18:27 PM UTC-4, Ashley Xu wrote: >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> Also the failures seem to have outburst on certain days. >>>>>>>>>>>>>>>>> Yesterday we were only seeing 30 errors whereas today we are >>>>>>>>>>>>>>>>> seeing around >>>>>>>>>>>>>>>>> 200 errors. Same for last week. >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> On Tuesday, July 8, 2014 4:07:39 PM UTC-7, Bikram Bhuyan >>>>>>>>>>>>>>>>> wrote: >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> Hi All, >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> I am also facing the similar issues today after I convert >>>>>>>>>>>>>>>>>> the API version to "v201402". I was looking at the forum for >>>>>>>>>>>>>>>>>> some help. So >>>>>>>>>>>>>>>>>> thought I will add my comment here as well. >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> Thanks, >>>>>>>>>>>>>>>>>> Bikram. >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> On Tuesday, July 8, 2014 4:01:18 PM UTC-7, Ashley Xu >>>>>>>>>>>>>>>>>> wrote: >>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>> It's not for one user but randomly failed for different >>>>>>>>>>>>>>>>>>> customers. >>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>> If you think the MCC CID is helpful, I will try get one >>>>>>>>>>>>>>>>>>> for you. >>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>> If the firewall is blocking, shouldn't it fail >>>>>>>>>>>>>>>>>>> constantly instead of just intermittently? >>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>> Is it possible that our requests are throttled? >>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>> Thanks! >>>>>>>>>>>>>>>>>>> Ashley >>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>> On Tuesday, July 8, 2014 3:49:23 PM UTC-7, Ray Tsang >>>>>>>>>>>>>>>>>>> (AdWords API Team) wrote: >>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>> Ashley, >>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>> Btw, what is your MCC CID? >>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>> Lastly, please verify that there are no long internal >>>>>>>>>>>>>>>>>>>> firewalls that may be blocking the requests on your side. >>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>> Thanks! >>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>> Ray >>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>> On Tuesday, July 8, 2014 6:36:26 PM UTC-4, Ashley Xu >>>>>>>>>>>>>>>>>>>> wrote: >>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>> Another endpoint we are accessing is >>>>>>>>>>>>>>>>>>>>> https://accounts.google.com/o/oauth2/token to get the >>>>>>>>>>>>>>>>>>>>> access token. >>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>> Thanks >>>>>>>>>>>>>>>>>>>>> Ashley >>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>> On Tuesday, July 8, 2014 10:04:24 AM UTC-7, Ashley Xu >>>>>>>>>>>>>>>>>>>>> wrote: >>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>> Hi, >>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>> We are currently using AdWordsApiClient for oauth >>>>>>>>>>>>>>>>>>>>>> and calling AdWords API. >>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>> However just recently, we start seeing frequent >>>>>>>>>>>>>>>>>>>>>> failures of Unable to connect to the remote server. >>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>> Sync error: WebExceptionOther ---> >>>>>>>>>>>>>>>>>>>>>> System.Net.WebException: Unable to connect to the >>>>>>>>>>>>>>>>>>>>>> remote server ---> System.Net.Sockets.SocketException: A >>>>>>>>>>>>>>>>>>>>>> connection attempt >>>>>>>>>>>>>>>>>>>>>> failed because the connected party did not properly >>>>>>>>>>>>>>>>>>>>>> respond after a period >>>>>>>>>>>>>>>>>>>>>> of time, or established connection failed because >>>>>>>>>>>>>>>>>>>>>> connected host has failed >>>>>>>>>>>>>>>>>>>>>> to respond 74.125.25.138:443 >>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>> Does anyone know what is going on? Why it starts >>>>>>>>>>>>>>>>>>>>>> failing intermittently now? >>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>> Thanks! >>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
