Hi Biagio,

As far as I could find, the behaviour is consistent for the API and UI, so 
it's more a question of possibly missing traffic data. This is better 
handled on the product forum, since the API simply exposes the data that 
the UI does. Could you kindly repost on the product 
forum? https://www.en.advertisercommunity.com/

Cheers,
Anash P. Oommen,
AdWords API Advisor.

On Monday, February 1, 2016 at 11:24:52 AM UTC-5, Biagio Grimaldi wrote:
>
> Hi Anash,
> thank you for reply.
>
> I don't think so. I have the same problem with italian words like "
> *lanterna*" or "*salsa*" too.
>
> SOAP request for keyword "*lanterna*":
>
> <?xml version="1.0" encoding="UTF-8"?><env:Envelope xmlns:xsd="
> http://www.w3.org/2001/XMLSchema"; xmlns:xsi="
> http://www.w3.org/2001/XMLSchema-instance"; xmlns:wsdl="
> https://adwords.google.com/api/adwords/o/v201509"; xmlns:env="
> http://schemas.xmlsoap.org/soap/envelope/"; xmlns:ns0="
> https://adwords.google.com/api/adwords/cm/v201509";><env:Header><wsdl:RequestHeader
>  
> xmlns="https://adwords.google.com/api/adwords/cm/v201509";><userAgent>demo-tool
>  
> (AwApi-Ruby/0.18.0, Common-Ruby/0.11.1, GoogleAdsSavon/1.0.1, ruby/2.1.5, 
> HTTPI/2.4.1, 
> httpclient)</userAgent><developerToken>XXXXXXXXXXXX</developerToken><clientCustomerId>976-259-0087</clientCustomerId></wsdl:RequestHeader></env:Header><env:Body><get
>  
> xmlns="https://adwords.google.com/api/adwords/o/v201509";><selector><searchParameters
>  
> xsi:type="RelatedToQuerySearchParameter"><queries>*lanterna*</queries></searchParameters><searchParameters
>  
> xsi:type="NetworkSearchParameter"><networkSetting><ns0:targetGoogleSearch>true</ns0:targetGoogleSearch><ns0:targetSearchNetwork>false</ns0:targetSearchNetwork><ns0:targetContentNetwork>false</ns0:targetContentNetwork><ns0:targetPartnerSearchNetwork>false</ns0:targetPartnerSearchNetwork></networkSetting></searchParameters><searchParameters
>  
> xsi:type="LanguageSearchParameter"><languages><ns0:id>1004</ns0:id></languages></searchParameters><searchParameters
>  
> xsi:type="LocationSearchParameter"><locations><ns0:id>2380</ns0:id></locations></searchParameters><ideaType>KEYWORD</ideaType><requestType>STATS</requestType><requestedAttributeTypes>KEYWORD_TEXT</requestedAttributeTypes><requestedAttributeTypes>SEARCH_VOLUME</requestedAttributeTypes><requestedAttributeTypes>TARGETED_MONTHLY_SEARCHES</requestedAttributeTypes><paging><ns0:startIndex>0</ns0:startIndex><ns0:numberResults>500</ns0:numberResults></paging><localeCode>it_IT</localeCode><currencyCode>EUR</currencyCode></selector></get></env:Body></env:Envelope>
>
> SOAP response for keyword "*lanterna*":
>
> <soap:Envelope 
> xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";><soap:Header><ResponseHeader
>  
> xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201509"; xmlns="
> https://adwords.google.com/api/adwords/o/v201509";><ns2:requestId>00052ab7b99391580a561f11b5003d16</ns2:requestId><ns2:serviceName>ExperimentDiversionService</ns2:serviceName><ns2:methodName>get</ns2:methodName><ns2:operations>1</ns2:operations><ns2:responseTime>319</ns2:responseTime></ResponseHeader></soap:Header><soap:Body><getResponse
>  
> xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201509"; xmlns="
> https://adwords.google.com/api/adwords/o/v201509";><rval>
> *<totalNumEntries>0</totalNumEntries>*
> </rval></getResponse></soap:Body></soap:Envelope>
>
> Have you any suggestion?
>
> Many thanks,
> Biagio
>
>
> 2016-01-29 19:08 GMT+01:00 Anash P. Oommen (AdWords API Team) <
> adwordsapiadvisor+an...@google.com>:
>
>> Hi Biagio,
>>
>> Apologies for the delay. I tried this search in AdWords frontend and got 
>> back the same result (0 for sports, 480 for sportivo), so I don't think 
>> this an API issue per se. Also, it seems an appropriate result for me, 
>> since "sport" is an English word, and hence you wouldn't get any results 
>> back if you were to search for traffic estimates with Location = Italy and 
>> Language = Italian.
>>
>> Cheers,
>> Anash P. Oommen,
>> AdWords API Advisor.
>>
>> On Monday, January 25, 2016 at 6:34:42 AM UTC-5, Biagio Grimaldi wrote:
>>>
>>> Hi Yin,
>>> I sent you a private reply on 20/01 with SOAP log and ClientCustomerID 
>>> as you need but I don't receive your reply until today.
>>> Can you help me please?
>>>
>>> My request SOAP log for keyword '*sport*' (that doesn't work):
>>>
>>> <?xml version="1.0" encoding="UTF-8"?><env:Envelope xmlns:xsd="
>>> http://www.w3.org/2001/XMLSchema"; xmlns:xsi="
>>> http://www.w3.org/2001/XMLSchema-instance"; xmlns:wsdl="
>>> https://adwords.google.com/api/adwords/o/v201509"; xmlns:env="
>>> http://schemas.xmlsoap.org/soap/envelope/"; xmlns:ns0="
>>> https://adwords.google.com/api/adwords/cm/v201509";><env:Header><wsdl:RequestHeader
>>>  
>>> xmlns="https://adwords.google.com/api/adwords/cm/v201509";><userAgent>demo-tool
>>>  
>>> (AwApi-Ruby/0.18.0, Common-Ruby/0.11.1, GoogleAdsSavon/1.0.1, ruby/2.1.5, 
>>> HTTPI/2.4.1, 
>>> httpclient)</userAgent><developerToken>XXXXXXXXXXXX</developerToken><clientCustomerId>
>>> *976-259-0087*</clientCustomerId></wsdl:RequestHeader></env:Header><env:Body><get
>>>  
>>> xmlns="https://adwords.google.com/api/adwords/o/v201509";><selector><searchParameters
>>>  
>>> xsi:type="RelatedToQuerySearchParameter"><queries>*sport*</queries></searchParameters><searchParameters
>>>  
>>> xsi:type="NetworkSearchParameter"><networkSetting><ns0:targetGoogleSearch>true</ns0:targetGoogleSearch><ns0:targetSearchNetwork>false</ns0:targetSearchNetwork><ns0:targetContentNetwork>false</ns0:targetContentNetwork><ns0:targetPartnerSearchNetwork>false</ns0:targetPartnerSearchNetwork></networkSetting></searchParameters><searchParameters
>>>  
>>> xsi:type="LanguageSearchParameter"><languages><ns0:id>1004</ns0:id></languages></searchParameters><searchParameters
>>>  
>>> xsi:type="LocationSearchParameter"><locations><ns0:id>2380</ns0:id></locations></searchParameters><ideaType>KEYWORD</ideaType><requestType>STATS</requestType><requestedAttributeTypes>KEYWORD_TEXT</requestedAttributeTypes><requestedAttributeTypes>SEARCH_VOLUME</requestedAttributeTypes><requestedAttributeTypes>TARGETED_MONTHLY_SEARCHES</requestedAttributeTypes><paging><ns0:startIndex>0</ns0:startIndex><ns0:numberResults>500</ns0:numberResults></paging><localeCode>it_IT</localeCode><currencyCode>EUR</currencyCode></selector></get></env:Body></env:Envelope>
>>>
>>> SOAP response for keyword '*sport*':
>>>
>>> <soap:Envelope 
>>> xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";><soap:Header><ResponseHeader
>>>  
>>> xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201509"; xmlns="
>>> https://adwords.google.com/api/adwords/o/v201509";><ns2:requestId>00052a26de24b6280a561f8f6806bbe8</ns2:requestId><ns2:serviceName>ExperimentDiversionService</ns2:serviceName><ns2:methodName>get</ns2:methodName><ns2:operations>1</ns2:operations><ns2:responseTime>207</ns2:responseTime></ResponseHeader></soap:Header><soap:Body><getResponse
>>>  
>>> xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201509"; xmlns="
>>> https://adwords.google.com/api/adwords/o/v201509";><rval>
>>> *<totalNumEntries>0</totalNumEntries>*
>>> </rval></getResponse></soap:Body></soap:Envelope>
>>>
>>>
>>>
>>>
>>> My request SOAP log for keyword '*sportivo*' (that works fine):
>>>
>>> <?xml version="1.0" encoding="UTF-8"?><env:Envelope xmlns:xsd="
>>> http://www.w3.org/2001/XMLSchema"; xmlns:xsi="
>>> http://www.w3.org/2001/XMLSchema-instance"; xmlns:wsdl="
>>> https://adwords.google.com/api/adwords/o/v201509"; xmlns:env="
>>> http://schemas.xmlsoap.org/soap/envelope/"; xmlns:ns0="
>>> https://adwords.google.com/api/adwords/cm/v201509";><env:Header><wsdl:RequestHeader
>>>  
>>> xmlns="https://adwords.google.com/api/adwords/cm/v201509";><userAgent>demo-tool
>>>  
>>> (AwApi-Ruby/0.18.0, Common-Ruby/0.11.1, GoogleAdsSavon/1.0.1, ruby/2.1.5, 
>>> HTTPI/2.4.1, 
>>> httpclient)</userAgent><developerToken>XXXXXXXX</developerToken><clientCustomerId>
>>> *976-259-0087*</clientCustomerId></wsdl:RequestHeader></env:Header><env:Body><get
>>>  
>>> xmlns="https://adwords.google.com/api/adwords/o/v201509";><selector><searchParameters
>>>  
>>> xsi:type="RelatedToQuerySearchParameter"><queries>*sportivo*</queries></searchParameters><searchParameters
>>>  
>>> xsi:type="NetworkSearchParameter"><networkSetting><ns0:targetGoogleSearch>true</ns0:targetGoogleSearch><ns0:targetSearchNetwork>false</ns0:targetSearchNetwork><ns0:targetContentNetwork>false</ns0:targetContentNetwork><ns0:targetPartnerSearchNetwork>false</ns0:targetPartnerSearchNetwork></networkSetting></searchParameters><searchParameters
>>>  
>>> xsi:type="LanguageSearchParameter"><languages><ns0:id>1004</ns0:id></languages></searchParameters><searchParameters
>>>  
>>> xsi:type="LocationSearchParameter"><locations><ns0:id>2380</ns0:id></locations></searchParameters><ideaType>KEYWORD</ideaType><requestType>STATS</requestType><requestedAttributeTypes>KEYWORD_TEXT</requestedAttributeTypes><requestedAttributeTypes>SEARCH_VOLUME</requestedAttributeTypes><requestedAttributeTypes>TARGETED_MONTHLY_SEARCHES</requestedAttributeTypes><paging><ns0:startIndex>0</ns0:startIndex><ns0:numberResults>500</ns0:numberResults></paging><localeCode>it_IT</localeCode><currencyCode>EUR</currencyCode></selector></get></env:Body></env:Envelope>
>>>
>>>
>>> SOAP response for keyword '*sportivo*':
>>>
>>> <soap:Envelope 
>>> xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";><soap:Header><ResponseHeader
>>>  
>>> xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201509"; xmlns="
>>> https://adwords.google.com/api/adwords/o/v201509";><ns2:requestId>00052a26e6af99e80a56424bd005ee0d</ns2:requestId><ns2:serviceName>ExperimentDiversionService</ns2:serviceName><ns2:methodName>get</ns2:methodName><ns2:operations>1</ns2:operations><ns2:responseTime>92</ns2:responseTime></ResponseHeader></soap:Header><soap:Body><getResponse
>>>  
>>> xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201509"; xmlns="
>>> https://adwords.google.com/api/adwords/o/v201509";><rval>
>>> *<totalNumEntries>1</totalNumEntries>*<entries><data><key>KEYWORD_TEXT</key><value
>>>  
>>> xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; 
>>> xsi:type="StringAttribute"><Attribute.Type>StringAttribute</Attribute.Type><value>sportivo</value></value></data><data><key>TARGETED_MONTHLY_SEARCHES</key><value
>>>  
>>> xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; 
>>> xsi:type="MonthlySearchVolumeAttribute"><Attribute.Type>MonthlySearchVolumeAttribute</Attribute.Type><value><year>2015</year><month>12</month><count>480</count></value><value><year>2015</year><month>11</month><count>590</count></value><value><year>2015</year><month>10</month><count>590</count></value><value><year>2015</year><month>9</month><count>590</count></value><value><year>2015</year><month>8</month><count>390</count></value><value><year>2015</year><month>7</month><count>390</count></value><value><year>2015</year><month>6</month><count>590</count></value><value><year>2015</year><month>5</month><count>590</count></value><value><year>2015</year><month>4</month><count>480</count></value><value><year>2015</year><month>3</month><count>480</count></value><value><year>2015</year><month>2</month><count>480</count></value><value><year>2015</year><month>1</month><count>480</count></value></value></data><data><key>SEARCH_VOLUME</key><value
>>>  
>>> xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; 
>>> xsi:type="LongAttribute"><Attribute.Type>LongAttribute</Attribute.Type>
>>> *<value>480</value>*
>>> </value></data></entries></rval></getResponse></soap:Body></soap:Envelope>
>>>
>>> Many thanks,
>>> Biagio
>>>
>>>
>>> Il giorno martedì 19 gennaio 2016 18:49:43 UTC+1, Yin Niu ha scritto:
>>>>
>>>> Hi Biagio, 
>>>>
>>>> Could you please send the SOAP log for the requests that you got 0 
>>>> results? Please also include your ClientCustomerID. Please click *Reply 
>>>> privately to author* in the forum when responding.
>>>>
>>>> Thanks,
>>>> Yin, AdWords API Team. 
>>>>
>>> -- 
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