Hello Michael,
Thank you for solving the problem.
Would it be possible to have some technical insights about the problem?
Would love to know what's happening behind the scenes :)
Best,
S-
On Wednesday, July 20, 2016 at 5:21:42 PM UTC+2, Michael Cloonan (AdWords
API Team) wrote:
>
> Hello,
>
> Engineering has found the root cause of the issue and jobs are being
> processed again now. Please note that there is a very large backlog of jobs
> from the duration of the issue, so it may take some time for your specific
> jobs to be handled. Engineering and I will both continue to monitor the
> situation and I will update this thread as necessary.
>
> Regards,
> Mike, AdWords API Team
>
> On Wednesday, July 20, 2016 at 11:16:51 AM UTC-4, Dorian Kind wrote:
>>
>> Another batch job ID: 326763413. It contains only 8 operations and has
>> been ACTIVE at 0% for around half an hour now.
>>
>> On Wednesday, July 20, 2016 at 5:10:37 PM UTC+2, an...@clicksco.com
>> wrote:
>>>
>>>
>>> Having the same issue here too
>>>
>>>
>>> On Wednesday, 20 July 2016 15:52:49 UTC+1, Michael Cloonan (AdWords API
>>> Team) wrote:
>>>>
>>>> Hello,
>>>>
>>>> Engineering is currently investigating the issue and I will update here
>>>> as soon as I have more to share. Thanks for the reports, everyone.
>>>>
>>>> Regards,
>>>> Mike, AdWords API Team
>>>>
>>>> On Wednesday, July 20, 2016 at 10:25:35 AM UTC-4, Brian Bachtel wrote:
>>>>>
>>>>> A batch job ID, 326746595
>>>>>
>>>>> On Wednesday, July 20, 2016 at 9:38:34 AM UTC-4, Michael Cloonan
>>>>> (AdWords API Team) wrote:
>>>>>>
>>>>>> Hello,
>>>>>>
>>>>>> I will pass this information along to engineering. A batch job ID
>>>>>> would help immensely.
>>>>>>
>>>>>> I will post here when I have anything to report about this.
>>>>>>
>>>>>> Regards,
>>>>>> Mike, AdWords API Team
>>>>>>
>>>>>> On Wednesday, July 20, 2016 at 8:06:19 AM UTC-4, Dorian Kind wrote:
>>>>>>>
>>>>>>> Just here to confirm that—since this morning the BatchJob service
>>>>>>> doesn't show any progress for any submitted jobs. As an example, I
>>>>>>> currently have a job with ~40'000 operations that has been at 0%
>>>>>>> progress
>>>>>>> for the last hour. Would job IDs help to diagnose this issue?
>>>>>>>
>>>>>>> On Wednesday, July 20, 2016 at 12:12:45 PM UTC+2, Stefano Fontana
>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hello,
>>>>>>>>
>>>>>>>> this morning some BatchJobs are extremely slow.
>>>>>>>> Usually cancelling and resubmitting the job did the trick but now
>>>>>>>> even that doesn't work.
>>>>>>>> One example is the BatchJob with Id "326707007" it only contains 1
>>>>>>>> operation:
>>>>>>>>
>>>>>>>> {u'operator': u'ADD', u'operand': {u'status': u'ENABLED', u'name':
>>>>>>>> u'12345', u'campaignId': 629535826, u'biddingStrategyConfiguration':
>>>>>>>> {u'bids': [{u'bid': {u'microAmount': '2560000'}, u'xsi_type':
>>>>>>>> u'CpcBid'}
>>>>>>>>
>>>>>>>> Halp :(
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tuesday, May 17, 2016 at 6:24:54 PM UTC+2, Michael Cloonan
>>>>>>>> (AdWords API Team) wrote:
>>>>>>>>>
>>>>>>>>> Hello,
>>>>>>>>>
>>>>>>>>> We are continually working to improve the performance of the
>>>>>>>>> BatchJobService. Reports like these really help narrow down specific
>>>>>>>>> problems, but since our progress on improvement is incremental, we
>>>>>>>>> aren't
>>>>>>>>> able to update here every time something changes. Know that we take
>>>>>>>>> these
>>>>>>>>> reports seriously. Some improvements have already been made because
>>>>>>>>> of this
>>>>>>>>> thread, and some more are still in the works. I will not be reporting
>>>>>>>>> each
>>>>>>>>> individual one, but please keep reports coming if you are still
>>>>>>>>> running
>>>>>>>>> into this issue especially frequently or run into any other
>>>>>>>>> performance
>>>>>>>>> issues with this service.
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Mike, AdWords API Team
>>>>>>>>>
>>>>>>>>> On Tuesday, May 17, 2016 at 11:28:34 AM UTC-4, Stefano Fontana
>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> Hello Michael,
>>>>>>>>>>
>>>>>>>>>> Is there an update about this?
>>>>>>>>>>
>>>>>>>>>> Best,
>>>>>>>>>> Stefano-
>>>>>>>>>>
>>>>>>>>>> On Tuesday, May 3, 2016 at 5:56:02 PM UTC+2, Michael Cloonan
>>>>>>>>>> (AdWords API Team) wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hello,
>>>>>>>>>>>
>>>>>>>>>>> Engineering has found the root cause of this issue. Upon further
>>>>>>>>>>> investigation, it seems that in all these cases the job executes
>>>>>>>>>>> quite
>>>>>>>>>>> quickly once it begins, but sits in the queue for quite some time
>>>>>>>>>>> before it
>>>>>>>>>>> is able to start. We are working on improving the time it takes to
>>>>>>>>>>> start an
>>>>>>>>>>> individual job when there may be in-progress extremely large jobs
>>>>>>>>>>> already
>>>>>>>>>>> being executed from other users. Please be aware that we will not
>>>>>>>>>>> be able
>>>>>>>>>>> to get this time down to guarantee an immediate start for your job,
>>>>>>>>>>> but
>>>>>>>>>>> these reports have helped us identify a case that needs improvement.
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>> Mike, AdWords API Team
>>>>>>>>>>>
>>>>>>>>>>> On Tuesday, May 3, 2016 at 11:06:44 AM UTC-4, Stefano Fontana
>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> FWIW today I'm not getting any slowjobs.
>>>>>>>>>>>>
>>>>>>>>>>>> On Tuesday, May 3, 2016 at 3:38:38 PM UTC+2, Michael Cloonan
>>>>>>>>>>>> (AdWords API Team) wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hello,
>>>>>>>>>>>>>
>>>>>>>>>>>>> A few people responded with information, which I have
>>>>>>>>>>>>> forwarded to our engineering team to investigate more thoroughly.
>>>>>>>>>>>>> I will
>>>>>>>>>>>>> let you know when I hear something back.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>> Mike, AdWords API Team
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Monday, May 2, 2016 at 2:33:40 PM UTC-4,
>>>>>>>>>>>>> domenico....@kaufda.de wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Sent privately the required data
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Monday, 2 May 2016 19:15:36 UTC+2, Michael Cloonan
>>>>>>>>>>>>>> (AdWords API Team) wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hello,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Could everyone experiencing issues with slowness in their
>>>>>>>>>>>>>>> batch jobs please provide me an example batch job that is
>>>>>>>>>>>>>>> having issues?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please provide both the customer ID and the batch job ID for
>>>>>>>>>>>>>>> the job.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>> Mike, AdWords API Team
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Monday, May 2, 2016 at 11:52:28 AM UTC-4, Hunter wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> We are also experiencing this issue as of this morning. Our
>>>>>>>>>>>>>>>> BatchServiceJob jobs stay at 0% completed, and then time out.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>> Hunter.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Monday, May 2, 2016 at 9:32:47 AM UTC-4,
>>>>>>>>>>>>>>>> domenico....@kaufda.de wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hello everyone,
>>>>>>>>>>>>>>>>> it is since last night we are experiencing many batch-jobs
>>>>>>>>>>>>>>>>> running very slow (in some cases completing after 30 minutes)
>>>>>>>>>>>>>>>>> in other
>>>>>>>>>>>>>>>>> cases hanging indefinitely.
>>>>>>>>>>>>>>>>> The problem is occurring also now.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Can this problem be fixed as soon as possible?
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks and regards
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
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