Hi,
we are experiencing problems when downloading product partition reports for
some campaigns. We're loading these reports for large number of campaigns
without problems but three campaigns started to fail consistently this
morning (german time). We've successfully downloaded reports for the
"problematic" campaigns in the past days.
We're using the ReportDownloader from the Java API (v201607) and noticed
that the call almost immediately fails with a
DetailedReportDownloadResponseException:
com.google.api.ads.adwords.lib.utils.v201607.
DetailedReportDownloadResponseException: 500
at com.google.api.ads.adwords.lib.utils.v201607.
DetailedReportDownloadResponseException$Builder.build(
DetailedReportDownloadResponseException.java:35
)
at com.google.api.ads.adwords.lib.utils.
AdHocReportDownloadHelperImpl.handleResponse(AdHocReportDownloadHelperImpl.
java:111)
at com.google.api.ads.adwords.lib.utils.
AdHocReportDownloadHelperImpl.downloadReport(AdHocReportDownloadHelperImpl.
java:55)
at sun.reflect.GeneratedMethodAccessor279.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:483)
at com.google.api.ads.common.lib.utils.AdsUtilityInvocationHandler.
handleInvocation(AdsUtilityInvocationHandler.java:46)
at com.google.common.reflect.AbstractInvocationHandler.invoke(
AbstractInvocationHandler.java:87)
at com.sun.proxy.$Proxy118.downloadReport(Unknown Source)
at com.google.api.ads.adwords.lib.utils.AdHocReportDownloadHelper.
downloadReport(AdHocReportDownloadHelper.java:49)
at com.google.api.ads.adwords.lib.utils.v201607.ReportDownloader.
downloadReport(ReportDownloader.java:72)
According to the exception details, the problem is not triggered by the
report definition but some internal error:
2016-10-25 11:15:59,243 121808 [qtp1454127753-13] ERROR
AdWordsReportDownloadImpl httpStatus: 500
2016-10-25 11:15:59,243 121808 [qtp1454127753-13] ERROR
AdWordsReportDownloadImpl message: 500
2016-10-25 11:15:59,244 121809 [qtp1454127753-13] ERROR
AdWordsReportDownloadImpl fieldPath: --
2016-10-25 11:15:59,245 121810 [qtp1454127753-13] ERROR
AdWordsReportDownloadImpl trigger: Unable to read report data
2016-10-25 11:15:59,246 121811 [qtp1454127753-13] ERROR
AdWordsReportDownloadImpl type: ReportDownloadError.
ERROR_GETTING_RESPONSE_FROM_BACKEND
The report definition looks as follows:
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<reportDefinition xmlns:ns2=
"https://adwords.google.com/api/adwords/cm/v201607";>
<ns2:selector>
<ns2:fields>AdGroupId</ns2:fields>
<ns2:fields>AverageCpc</ns2:fields>
<ns2:fields>CampaignId</ns2:fields>
<ns2:fields>Id</ns2:fields>
<ns2:fields>Clicks</ns2:fields>
<ns2:fields>Cost</ns2:fields>
<ns2:fields>Impressions</ns2:fields>
<ns2:fields>CpcBid</ns2:fields>
<ns2:fields>ParentCriterionId</ns2:fields>
<ns2:fields>PartitionType</ns2:fields>
<ns2:fields>ProductGroup</ns2:fields>
<ns2:fields>SearchImpressionShare</ns2:fields>
<ns2:fields>BenchmarkAverageMaxCpc</ns2:fields>
<ns2:predicates>
<ns2:field>CampaignId</ns2:field>
<ns2:operator>EQUALS</ns2:operator>
<ns2:values>XXXXXXXX</ns2:values>
</ns2:predicates>
<ns2:predicates>
<ns2:field>AdGroupStatus</ns2:field>
<ns2:operator>EQUALS</ns2:operator>
<ns2:values>ENABLED</ns2:values>
</ns2:predicates>
<ns2:predicates>
<ns2:field>IsNegative</ns2:field>
<ns2:operator>EQUALS</ns2:operator>
<ns2:values>false</ns2:values>
</ns2:predicates>
<ns2:dateRange>
<ns2:min>20160924</ns2:min>
<ns2:max>20161023</ns2:max>
</ns2:dateRange>
</ns2:selector>
<ns2:reportName>BMOS Report</ns2:reportName>
<ns2:reportType>PRODUCT_PARTITION_REPORT</ns2:reportType>
<ns2:dateRangeType>CUSTOM_DATE</ns2:dateRangeType>
<ns2:downloadFormat>GZIPPED_XML</ns2:downloadFormat>
</reportDefinition>
I cannot write the client customer id or campaign ids here, but I'll be
happy to share it with you privately if that's necessary for investigation.
Best,
Stefan
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