Hello, We have cleared out the current queue of stalled jobs for your account, and have generated download URLs for those jobs so you can fetch results for each one.
Please let me know if this issue recurs while we're working on fixing the underlying problem. Regards, Mike, AdWords API Team On Wednesday, November 2, 2016 at 8:43:35 AM UTC-4, Michael Cloonan (AdWords API Team) wrote: > > Hello, > > I apologize for the slow response. I will see what we can do about the > currently running jobs to clear things up and let you run new ones. > > Regards, > Mike, AdWords API Team > > On Monday, October 31, 2016 at 9:46:11 AM UTC-4, Adrian Ghizaru wrote: >> >> Hi Mike! >> >> Thank you so much for looking into it! Unfortunately, we're unable to >> start any new jobs due to DISK_QUOTA_EXCEEDED errors. It doesn't seem like >> we can do anything about it on our end, whenever I try to cancel one of >> those jobs it stays stuck in a CANCELING state. Would you be able to remove >> them from your end please? >> >> Thanks again for your assistance, >> - Adrian. >> >> On Monday, October 31, 2016 at 8:55:09 AM UTC-4, Michael Cloonan (AdWords >> API Team) wrote: >>> >>> Hello, >>> >>> These jobs actually ran into a very rare issue that caused the stall. My >>> suggestion is to retry these specific operations, and it will likely not >>> recur. You may be able to reduce the likeliness even more by splitting the >>> job into a few smaller batches. >>> >>> Engineering is planning a fix for this issue as well, although I don't >>> have a timeframe for when it might be available. For now, you should take >>> the steps I mentioned above if you run into more cases like this. >>> >>> Regards, >>> Mike, AdWords API Team >>> >>> On Friday, October 28, 2016 at 12:39:04 PM UTC-4, Michael Cloonan >>> (AdWords API Team) wrote: >>>> >>>> Hello, >>>> >>>> Thanks for the report. I'm going to look into it and let you know what >>>> I find. >>>> >>>> Regards, >>>> Mike, AdWords API Team >>>> >>>> On Friday, October 28, 2016 at 11:28:03 AM UTC-4, Adrian Ghizaru wrote: >>>>> >>>>> Hello! >>>>> >>>>> We are experiencing problems similar to the stalling batch jobs from >>>>> May - July of this year [1]. On our test account at Busbud (760-779-2587) >>>>> we have 4 jobs stalled for over a week and 2 more since last night: >>>>> >>>>> 387400054 - CANCELING - 23% - 80000 ops executed >>>>> 387460843 - ACTIVE - 0% - 0 ops executed >>>>> 387571183 - CANCELING - 0% - 0 ops executed >>>>> 387643878 - ACTIVE - 0% - 0 ops executed >>>>> >>>>> 393500269 - ACTIVE - 19% - 65000 ops executed >>>>> 393620888 - ACTIVE - 2% - 5000 ops executed >>>>> >>>>> I cancelled the first job after about 4 days of being stuck at 80K >>>>> ops, and the second one after about 7 days because we started >>>>> getting DISK_QUOTA_EXCEEDED errors. >>>>> >>>>> Thank you for your help. >>>>> >>>>> [1] >>>>> https://groups.google.com/forum/#!topic/adwords-api/J6fDOsLQkpc/discussion >>>>> >>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. Visit this group at https://groups.google.com/group/adwords-api. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/25ab81a4-d451-47b8-8f0c-7c90ec501051%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
