Hello AdWordsians,
I just got the all clear that code has been pushed to our servers that
should make this issue disappear. Please get in contact with me if you see
this error happening with HTML5 ads. Based on my analysis, it looks like
the issue first started late Wednesday night and continued into today. At
this point, you should no longer see this error.
Thanks,
Nadine, AdWords API Team
On Friday, March 3, 2017 at 10:36:40 AM UTC-5, Nadine Sundquist (AdWords
API Team) wrote:
>
> Hello Everyone!
>
> I no longer need the request IDs. I found the root cause by surfing our
> logging servers. I've made this the top priority around here. I'll post an
> update here when I have more news.
>
> Best,
> Nadine, AdWords API Team
>
> On Friday, March 3, 2017 at 9:55:31 AM UTC-5, Nadine Sundquist (AdWords
> API Team) wrote:
>>
>> Hello Adam,
>>
>> Would you happen to have request IDs for some of the failures on
>> AdGroupAdService? The *requestId* would be in your SOAP XML response.
>> That would help me narrow this down a little faster.
>>
>> Thanks,
>> Nadine, AdWords API Team
>>
>> On Friday, March 3, 2017 at 9:34:08 AM UTC-5, Nadine Sundquist (AdWords
>> API Team) wrote:
>>>
>>> Greetings AdWordsians!
>>>
>>> Thank you to everyone who spoke up here. I'm looking into it. When
>>> something like this happens, it doesn't tend to be a coincidence. I'll get
>>> back to you as soon as I finish investigating.
>>>
>>> Best,
>>> Nadine, AdWords API Team
>>>
>>> On Friday, March 3, 2017 at 4:12:24 AM UTC-5, Dorian Kind wrote:
>>>>
>>>> Hi there,
>>>>
>>>> the same seems to happen when using BatchJobs. Any job that contains
>>>> creation operations for HTML5 template ads reproducibly fails
>>>> with BatchJobProcessingError.INTERNAL_ERROR.
>>>> Any workarounds would be greatly appreciated.
>>>>
>>>> Best regards,
>>>> Dorian
>>>>
>>>> On Friday, March 3, 2017 at 7:36:57 AM UTC+1, Justin Masters wrote:
>>>>>
>>>>> We're also getting this error in code that was working recently. Keen
>>>>> to know what's happened
>>>>>
>>>>> Justin
>>>>>
>>>>> On Friday, March 3, 2017 at 11:44:05 AM UTC+11, Adam Marshall wrote:
>>>>>>
>>>>>> I have now downloaded the .Net adwords_dotnet_lib_src_v19.1.0
>>>>>> solution and ran the AddHtml5ad.cs, and this example also crashes.
>>>>>>
>>>>>>
>>>>>>
>>>>>> So it is reproducible in the examples.
>>>>>>
>>>>>> Can someone help me please?
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>> Adam
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Friday, 3 March 2017 11:26:11 UTC+13, Adam Marshall wrote:
>>>>>>
>>>>>>> Hello, I have been receiving the following error when attempting to
>>>>>>> create an html5 template for the last 36 hours:
>>>>>>>
>>>>>>> This is the only error information received:
>>>>>>> (Error: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: ,
>>>>>>> Trigger: )
>>>>>>>
>>>>>>>
>>>>>>> This has been working unchanged for over 8 months, yesterday it
>>>>>>> started throwing these errors.
>>>>>>>
>>>>>>> I am using v201609 ( I also tested on 201702, but same issue)
>>>>>>>
>>>>>>> The campaign and adgroup are created successfully, just uploading
>>>>>>> the html5 ads is failing.
>>>>>>>
>>>>>>> Here is my c# code:
>>>>>>>
>>>>>>> AdWordsApiVersion.AdGroupAdService adGroupAdService =
>>>>>>> (AdWordsApiVersion.AdGroupAdService)User.GetService(AdWordsServiceVersion.AdGroupAdService);
>>>>>>> AdWordsApiVersion.TemplateAd html5Ad = new
>>>>>>> AdWordsApiVersion.TemplateAd()
>>>>>>> {
>>>>>>> name = adName,
>>>>>>> templateId = 419,
>>>>>>> finalUrls = new string[] { finalUrl },
>>>>>>> displayUrl = displayUrl,
>>>>>>> dimensions = new AdWordsApiVersion.Dimensions()
>>>>>>> {
>>>>>>> width = width,
>>>>>>> height = height
>>>>>>> }
>>>>>>> };
>>>>>>> AdWordsApiVersion.MediaBundle mediaBundle = new
>>>>>>> AdWordsApiVersion.MediaBundle()
>>>>>>> {
>>>>>>> data = html5ZipBytes,
>>>>>>> entryPoint =
>>>>>>> GaTemplateManager.GoogleAdEntryPointHtml,
>>>>>>> type = AdWordsApiVersion.MediaMediaType.MEDIA_BUNDLE
>>>>>>> };
>>>>>>> html5Ad.templateElements = new
>>>>>>> AdWordsApiVersion.TemplateElement[] {
>>>>>>> new AdWordsApiVersion.TemplateElement() {
>>>>>>> uniqueName = "adData",
>>>>>>> fields = new
>>>>>>> AdWordsApiVersion.TemplateElementField[] {
>>>>>>> new AdWordsApiVersion.TemplateElementField()
>>>>>>> {
>>>>>>> name = "Custom_layout",
>>>>>>> fieldMedia = mediaBundle,
>>>>>>> type =
>>>>>>> AdWordsApiVersion.TemplateElementFieldType.MEDIA_BUNDLE
>>>>>>> },
>>>>>>> new AdWordsApiVersion.TemplateElementField() {
>>>>>>> name = "layout",
>>>>>>> fieldText = "Custom",
>>>>>>> type =
>>>>>>> AdWordsApiVersion.TemplateElementFieldType.ENUM
>>>>>>> },
>>>>>>> },
>>>>>>> }
>>>>>>> };
>>>>>>> // Create the AdGroupAd.
>>>>>>> AdWordsApiVersion.AdGroupAd html5AdGroupAd = new
>>>>>>> AdWordsApiVersion.AdGroupAd()
>>>>>>> {
>>>>>>> adGroupId = adGroupId,
>>>>>>> ad = html5Ad,
>>>>>>> // Additional properties (non-required).
>>>>>>> status = AdWordsApiVersion.AdGroupAdStatus.ENABLED
>>>>>>> };
>>>>>>> AdWordsApiVersion.AdGroupAdOperation adGroupAdOperation
>>>>>>> = new AdWordsApiVersion.AdGroupAdOperation()
>>>>>>> {
>>>>>>> @operator = AdWordsApiVersion.Operator.ADD,
>>>>>>> operand = html5AdGroupAd
>>>>>>> };
>>>>>>>
>>>>>>> // Error is thrown on this line:
>>>>>>>
>>>>>>> AdWordsApiVersion.AdGroupAdReturnValue result =
>>>>>>> adGroupAdService.mutate(new AdWordsApiVersion.AdGroupAdOperation[] {
>>>>>>> adGroupAdOperation });
>>>>>>> if (result != null && result.value != null)
>>>>>>> {
>>>>>>> return result.value[0];
>>>>>>> }
>>>>>>> else
>>>>>>> {
>>>>>>> throw new Exception("HTML5 ad " + adName + " could
>>>>>>> not be added.");
>>>>>>> }
>>>>>>>
>>>>>>>
>>>>>>>
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